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Understand and Use Workflow Categories

Organize questions within a workflow so users can complete and review them easily.

Lauren Baird avatar
Written by Lauren Baird
Updated this week

Primary Role: Workflow Manager
Learning Focus: Learn
Where: Workflow Editor, ANVL Mobile App, Completed Workflow View


🎯 Why This Matters

Workflow section categories don’t affect where workflows appear or how they’re published. They exist to make workflows easier to complete, review, and print.

Good sectioning improves usability for users and clarity for reviewers.


📝 What These Categories Are (and Are Not)

Workflow section categories:

  • Split a workflow into logical sections

  • Group related questions together

  • Organize how completed workflows are displayed

They are not:

  • Group / publishing categories

  • Reporting or analytics controls

  • Site or workflow discovery settings

Think of them as section headers inside a workflow, not folders.


📱Where Users See Workflow Sections

Users see these categories:

  • As breadcrumbs at the bottom of the screen while completing a workflow

  • As section headers when viewing a completed workflow

  • In the print view, where they organize responses into readable sections

This makes them especially important for review and audits.


🧭 How to Use Workflow Sections Well

Use categories to reflect the natural flow of the task, such as:

  • Preparation

  • Task Details

  • Hazard Identification

  • Controls

  • Final Review

Well-designed sections help users understand where they are and what comes next.


🛠️ Where to Edit Workflow Sections (Categories)

Workflow section categories are set at the question level.

To edit them:

  1. Open a Draft or Published workflow in the Editor

  2. In the Workflow tab, select the question you want to update

  3. In the question settings, locate the Category dropdown

  4. Select the appropriate category (section) for that question

  5. Repeat for other questions as needed

Each question is assigned to one category, and the workflow sections are built from those assignments.


⚠️ Common Mistakes to Avoid

  • Using vague or technical labels that don’t help users

  • Creating too many sections for short workflows

  • Inconsistent section names across similar workflows


How Sections Fit with Other Workflow Design Choices

  • Questions define what information is collected

  • Routes define when questions appear

  • Sections (categories) define how questions are grouped and reviewed

They shape the experience, not the logic.


🔑 Key Takeaways

  • Workflow section categories organize questions inside a workflow

  • They appear during completion, review, and printing

  • They improve usability and review clarity

  • They do not control publishing or reporting

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