Answer
You can access the ANVL Help Center and chat with the Support team directly from the mobile app or from workflows.anvl.com.
Steps
Access Support in the Mobile App
Open the ANVL mobile app.
Tap the person with a headset icon.
The Help Center and chat window will open.
Search for articles or start a chat with the Support team.
You can send messages directly to the ANVL Support team from within the app.
Access Support in a Browser (workflows.anvl.com)
Log in to workflows.anvl.com.
Locate the chat bubble in the bottom-right corner of the screen.
Select one of the following options:
Search the ANVL Help Center.
Start a chat with the ANVL Support team.
This is the fastest way to get answers to common questions or request assistance.
Additional Details
Using the Help Center
The Help Center includes articles on:
Mobile app basics
Offline mode
Workflows and assignments
Manager Dashboard
Troubleshooting and best practices
Most frontline users will primarily reference ANVL Mobile App articles.
When to Contact Support
Use in-app support for assistance with:
Login or password issues
App errors or unexpected behavior
Questions about workflows or features
General ANVL usage questions
Support messages go directly to the Benchmark Gensuite ANVL team.
Permissions Model
Users: All ANVL Users
Permission Level: TECH
Special Rights: N/A
Distribution Lists: N/A