Answer
The two most common causes are:
The user's internet connection is unavailable or unstable.
The user's Group does not have any Work Item Categories configured.
If the user can successfully sign in to ANVL, internet connectivity is less likely to be the root cause. Verify that the user's Group contains at least one Work Item Category before performing additional troubleshooting.
Steps
Open ANVL Insights.
Select Welcome, [Your Name].
Select Admin Portal.
Open User Management.
Locate the affected user using the search bar and/or filters.
Record the Division Ids the user belongs to.
Open Group Management.
Search or filter for each Division/Group.
Verify the Work Item Categories column.
If the Group has no Work Item Categories configured, add them:
Select the checkbox next to each Group.
Select + Work Item Categories.
Enter the Category Name.
If needed, select Is Default? to make that category the default for the Group.
Select + Work Item Categories again to add more categories if needed.
Select Save.
Confirm the Work Item Categories now appear for the Group.
Ask the user to sign out of ANVL, sign back in, and attempt to Add a Work Folder.
Additional Details
Work Item Categories are required for Work-First organizations.
New Groups do not inherit Work Item Categories automatically.