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Why Do I See a Blank Screen When Logging into the ANVL Web App?

If you see a blank screen after logging into ANVL Manager (Insights), the issue is typically related to browser compatibility, caching, bookmarks, or an outdated browser version. ANVL for Web supports current versions of Chrome, Safari, Edge, and Firefox.

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Written by Jeff Mann
Updated over a week ago

Answer

A blank screen usually indicates a browser or cache issue. Follow the troubleshooting steps below to resolve the problem.

Steps

  1. Log out of ANVL and log back in.

  2. Open a new browser tab and navigate to:
    ​https://insights.anvl.com

  3. Type the URL manually instead of using a bookmark or saved link.

  4. Perform a hard refresh on the login page:

    • Hold down Shift and click Refresh.

  5. Confirm your browser is up to date.

    • Use a current version of Chrome, Safari, Edge, or Firefox.

  6. If the issue continues, go to:
    ​https://insights.anvl.com/diagnostic

  7. Capture a screenshot of the diagnostic page.

  8. Send the screenshot to ANVL Support at support@anvl.com or via chat. what you see. Then send via chat or email to Anvl Support (support@anvl.com)
    ​

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