Answer
Most browser loading issues can be resolved by restarting your session, clearing cache and cookies, or testing in a private browsing window. If the issue persists, provide screenshots to ANVL Support.
Steps
Step 1: Restart Your Session (Log Out and Log Back In)
Log out of workflows.anvl.com completely.
Close your browser window.
Reopen your browser.
Navigate back to workflows.anvl.com.
Log in again.
If the issue continues, proceed to Step 2.
Step 2: Clear Your Browser’s Cache and Cookies
Click the three dots (Menu) in the top-right corner of your browser.
Select More Tools > Clear browsing data.
In the pop-up window:
Set Time range to All time.
Check only:
Cookies and other site data
Cached images and files
Click Clear data.
Return to workflows.anvl.com and log in again.
If the issue continues, proceed to Step 3.
Step 3: Try an Incognito or Private Window
Click the three dots (Menu) in the top-right corner.
Select New Incognito Window (or New Private Window, depending on your browser).
In the new window, navigate to workflows.anvl.com.
Log in and test whether the spinning wheel persists.
If the app works in Incognito mode, the issue is likely related to:
A cached session
A browser extension
A browser profile setting
Step 4: Capture Developer Console Details (For Support)
If the issue is still not resolved:
Open workflows.anvl.com and reproduce the spinning wheel.
Press F12 (or Ctrl+Shift+I on Windows / Cmd+Option+I on Mac) to open Developer Tools.
Select the Console tab.
Take a screenshot showing any red error entries.
Select the Network tab.
Refresh the page.
Look for any red entries with a 401 or 500 status code.
Take a second screenshot.
Send both screenshots to the ANVL Support team.
These error codes provide the technical details needed to diagnose the issue.
Additional Details
Browser loading issues are commonly caused by outdated cached files after system updates.
Clearing cache and cookies may log you out of other websites.
If using a corporate device, firewall or network restrictions may also impact loading. Contact your IT department if needed.
Permissions Model
Users: ANVL Workflows Users
Permission Level: N/A
Special Rights: N/A
Distribution Lists: N/A