If you cannot find someone’s data in ANVL Manager (Insights), the most common reason is that the user has not connected to the internet to upload their work. ANVL Mobile works offline, and data uploads only when the device reconnects to the internet.
Encourage users to connect to a strong WiFi or mobile signal at least once per week to ensure their work syncs to Insights.
Answer
ANVL captures work offline, but submissions only appear in ANVL Manager after the device reconnects to the internet and syncs. If a user has not connected recently, their data will not be visible in Insights.
Video
Steps
Confirm the user completed the workflow in the ANVL mobile app.
Ask the user to open the ANVL app and check the status bar at the bottom of the screen:
Yellow bar → The device is offline.
Gray bar → The device is connected to the internet.
If offline (yellow bar):
Connect the device to a strong WiFi or mobile signal.
Leave the ANVL app open until syncing completes.
If connected (gray bar):
Keep the ANVL app open to allow uploads to finish.
Do not force close the app during upload.
After syncing, refresh ANVL Manager (insights.anvl.com) and search for the workflow again.
How Offline Mode Works
ANVL captures work even without internet.
Data uploads only when the device reconnects.
If users do not connect regularly, their work will not appear in Insights.
Best Practice for Workforce Users
Internet is not required to complete workflows.
Users should connect at least once per week to upload data.
Use a strong WiFi or mobile signal for best results.
If data still does not appear after syncing, contact ANVL Support for further troubleshooting.
Additional Details
Job Role: Manager / Supervisor | Permission Level: Admin / ANVL Web | Special Rights: None