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How do I resend a Welcome Email?
How do I resend a Welcome Email?

Did your new user's password expire? Follow these steps to resend it.

Jake Landgraf avatar
Written by Jake Landgraf
Updated over a week ago

Using Anvl for Web, Supervisors can create new users and review user information. When you add a new user, that person will be sent a Welcome Email. That Welcome Email will contain their username and temporary password.

If the user does not login within 24 hours of receiving the welcome email, they'll need a new one to login.

Steps

Follow these steps to send a new Welcome Email to your user

  1. Go to the Users tab

  2. Look up the your user who needs a new Welcome Email

  3. Select the checkbox to the left of the user's name

  4. Find the "Actions" menu and click "Modify User"

  5. Click "Resend Welcome Email" in upper right hand corner on User Profile screen

Note: If there is no "Resend Welcome Email" option, that means the user has logged in before. They will need to click "Forgot Password" to create a new password in this situation.

Related Articles

Web: How do I reset my password?
Mobile App: How do I reset my password?

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