Loanapp - Quick User Guide

To start a new application, click New in the top menu ribbon:

A new screen will popup, allowing you to select from three options. Click "Start new loan application":

You will be presented with a new, empty Loanapp application. The Loanapp application data is broken up into a number of sections:

The Setup section collects all the data that establishes this application as a new record.

The Application > Details section captures details that define the unique identifiers of this application record, such as the Application reference number, Lender Application number.

It also allows you to set a Title for the application - which is good to establish as it can be used in search and filtering activities. (Note that this Title will at no time be reflected to the Applicant/s - this is just a convenient reference for Loanapp users).

The Applicant Details section is also where we capture other defining items such as loan Amount and Expected settlement date for this application; as well as setting a preferred branch for the applicants.

In this section, you set the participants to the application, which will at a minimum be you, the loan writer/administrator; and your applicants.

A participant is anyone who will have access to this application record, with either View only or Edit access. (This will have been defined by the user type - eg Loan Writer vs Admin user)

When you first create the new application record, you will automatically be set as a participant.

Next, you will want to add your applicants for this application:

When you click Add, you will get a popup that will allow you to select what type of applicant you are adding to the record. Loanapp supports all applicant types:

Continue to add applicants as you need to.

You will note as you add applicants, they will also be added to the side panel menu, which allows for easy navigation to each applicant's data sections.

The last section on the Setup page is Documentation Instructions, this nominates who is to receive notices under the National Credit Code:

(Note that Guarantors will always receive loan related notices)

When you have completed the Setup, you can navigate to the next section by clicking the navigator button at the bottom of the page:

The Applicants section is where you capture all of the applicant's details needed to process the loan application.

In this section you capture the detail of the applicant's household - number of adults, children, marital status etc.

Note: you can have more than one (1) Statement of Position, if required; and the configuration in this section will have an impact on serviceability (as it calculates Lender HEM).

For more on Statement of Position section, click here.

In this section you capture all of the personal applicant details for each of your applicants such as Personal details, Contact details, Residency and Employment.

Expanding each section will show you the detail to be captured for that section:

Some sections, which capture larger amounts of data, will require that you add records to the section.

An example is Employment, where you will Add a new Employment record.

Which will allow you to select the type of employment:

Depending on the type of employed (eg PAYG or Self Employed) selected, you will then get a new Employment record to complete:

When you have completed any of these types of records and clicked 'done' , you will be taken back to the main screen and your record will be listed:

The Applicants areas for a Company or Trust applicant will capture all the relevant detail about these types of applicants such as Company details, Business details, Contact person, Contact details and details about related persons such as Directors, Shareholders, Trustees, Beneficial owners etc.

The Financial position section will capture the Assets, Liabilities, Income and Living expenses of the applicants.

In this section, you are able to set the applicants who belong to a Statement of position.

Here you can set a married couple to be on the same Statement of position, or perhaps a brother and sister to be on separate Statements of position.

In this section, you are able to capture all the Assets owned by the applicants, such as properties, savings and other assets.

Note: if you have added Rental income in the Income section, you will already have the related property asset populated into this section. You are able to edit that original record; and also add new records.

This section also has a total asset value or total pool.

In this section, you are able to capture all the liabilities currently owned by the applicants, such as mortgages, credit cards, personal and other loans including HECS and Tax debts.

Note: if you have added a property in the Assets section, you may already have captured a related home loan in that section, and it will already be populated into this section. You are able to edit that original record; and also add new records.

The liabilities section will also have a total repayments per month value.

In this section, you are able to capture all the income for the applicants.

Note: Any Employment income you have already completed in the Applicants section will already be populated in this section.

In the Income section, you are able to edit any already-entered Employment income records by clicking on the three dots in the record item:

You can also add new records in Employment, Rental and Other income subsections.

Note: the Income section also shows a total per month income value.

In the Expenses section, you are able to capture all the household living expenses for the applicants, in categories that will have been defined by ANZ.

This section also has a total per month living expense value.

A similar section is created for all Company Applicants to capture Company income, and any Assets and Liabilities owned by the Company:

As you successfully complete each section, you will note ticks will appear for each section on the side menu:

When you have completed the detail of all the applicants and their current Financial Position; you can move on to the Loan and Serviceability Section to capture the detail of your security property/ies and loan/s.

The first section in Loan & Serviceability is where you enter the details of the security property or properties for this application.

Note that if this application is a refinance, you will have flagged 'to be refinanced' on one of the property records you have already entered in the assets section - and this property will already be populated in the securities section.

If your application is for a purchase, you will need to add the detail of your new purchase property:

You are able to add all the detail of the security property, including proposed rental where for investment:

You are then able to capture the detail of the Loan you are applying for. You are able to create split loans; capture borrowing purpose and any negative gearing; define repayment type, interest type, loan term, features; and select the desired loan:

The Loanapp interface is integrated directly with the Loanapp Products engine, and your selections in the Loan Requirements section will filter the products down to those that match your requirements:

The fees section is where you can add in any fees to be included in the application, such as Rate Lock or Government fees:

For each fee you can nominate if it is to be captilised.

You can also add an estimated LMI premium if required:

You are then able to capture the detail of any deposits paid, and other contributions that will be used in the funds to complete:

At this stage you have a complete picture of the applicants and application, and you will be able to generate a serviceability outcome. Loanapp is integrated directly with Credit Decisions Platform, and will automatically package up and send the application detail through to Credit Decisions Platform and return an outcome to be displayed on screen:

Note that if you edit any of the application data, Credit Decisions Platform will be called again, with the Serviceability outcome recalculating instantly, based on that new data.

The summary page gives you a one-page view of your application data, presented for review. You can click back to any section to edit that detail by clicking the Edit button for that section:

The Documents section is where you can generate any print forms ANZ required to be completed and/or signed to accompany the application

The Submission section is where you can:

As a final note, ANZ may configure Validation Logic (credit policy) that will be applied on the application data that you enter. This may result in banners across the top of the page; or banners in the submit workflow, that tell you what validation logic (credit policy) has not been satisfied.

Here is an example of validation at the top of a page while you are completing the application:

Where this validation logic is triggered, you are able to click on the messages, and you will be taken back to the application section that needs to be worked on.

Note that some ANZ validation rules will be set so that you can choose to override the rule. Where this is possible you will see the option to "Allow and continue":

Ticking this box will allow you to bypass the rule (and not change your data), and require you to leave comments for justification:

The validation in the submit workflow checks the entire application to make sure you have completed all the mandatory fields that ANZ requires, in order to get a successful data submission into their loan origination system. If there is anything missing in your application, the validation error will be triggered when you try to Proceed (submit your loan).

When you see this message, click on the section named in the error; and you will be taken back to that section to review and finalise the data. When you have fixed the missing data, you will be able to submit the application.