As of Q1 in 2026, 2FA is required for all Applause accounts. This extra layer of security helps protect your account and your organization's data from unauthorized access.
What's changing: When logging into Applause, you'll be asked to enter a six-digit code sent to your phone via text message. You'll only need to do this once every 30 days.
"You'll only need to do this once every 30 days." This is only if you don't log out, if you log out, you will need to do a 2FA upon logging back in.
What you need to do: Please add a valid mobile phone number to your account:
Those with admin permissions:
Click this link to navigate to your profile in the Applause Admin portal
Enter a valid phone number (capable of receiving SMS messages)
Via mobile app:
Open the Applause app and tap your profile icon
Select “Personal information”
Enter a valid phone number (capable of receiving SMS messages)
If you don't have a U.S. based phone number, please reach out to Applause for an alternative option.
FAQ
"Why do I have to do this?"
We're improving security across the platform to better protect user accounts
2FA adds an extra layer of protection to prevent unauthorized access
The password reset ensures all accounts meet current security standards
"I already reset my password recently, why do I have to do it again?"
This is a platform-wide security update requiring all passwords to meet the new 16+ character minimum
It's a one-time requirement, not something that will repeat
"Can I opt out of 2FA?"
No, 2FA is being required for all users as a security measure
Users Outside the U.S. (SMS Access Issues)
For users located in regions where SMS-based 2FA is not practical due to your SMS code not delivering, connect with a live agent for help.