Migration of Files from Other Platforms (e.g., Recharge, Bold, Seal, etc.)
Migration can be easily handled by following the steps below:
Payment Method Connection
Make sure your payment method is well connected, e.g.:
Shopify Payments - V2 (version 2)
Stripe, PayPal, or Authorize.net - V1 (version 1)
Note: Appstle does not support migration of any payment methods other than those listed above due to limitations from Shopify.
Required Data Files
We will need:
Both the exported subscription data from the platform you want to switch from (e.g., Recharge, Bold, Seal).
Customer data files from the payment processor.
Data File Requirements
Please ensure the files you provide include key data/information fields:
Customer Data File Should Contain:
Email ID - The email ID of the customer.
ID - The customer ID.
Card ID - The Card ID.
Subscription Data Should Contain:
ID - The Subscription ID.
Status - The status of the subscription (Active/Paused/Cancelled).
Customer Email - The email ID of the customer.
Delivery First Name - The first name of the customer.
Delivery Last Name - The last name of the customer.
Delivery Address - The address to which the customer wants the order delivered.
Delivery City - The city in which the delivery will be made.
Delivery State/Province Code - The state or province of the delivery address (e.g., BC - British Columbia, CA - California, TN - Tamil Nadu).
Delivery Phone - The phone number of the customer.
Delivery Zip - The pin code or zip code of the delivery address (e.g., K2K 1V5, 600078, 94087).
Delivery Country Code - The country code of the delivery address (e.g., USA - United States of America).
Delivery Price Amount - The subtotal of the order (only the price of the product, excluding any service, tax, delivery charges, etc.).
Next Order Date - The date of the next delivery.
Billing Interval Type - Refers to the interval type of billing for the subscription (e.g., days, weeks, months).
Billing Interval Count - The number of days/weeks/months after which the bill will be generated (e.g., 1 (week), 30 (days), 2 (months)).
Delivery Interval Type - Refers to the interval type of the subscription (e.g., days, weeks, months).
Delivery Interval Count - The number of days/weeks/months between two deliveries (the subscription interval) (e.g., 1 (week), 30 (days), 2 (months)).
Quantity - The quantity of the product purchased.
Price Amount - The price of the product.
Variant ID - Each product has a specific ID, and each variant has an ID (e.g., product: Shirt. Variant: red, blue, green, etc.).
Note: If you have multiple products within the same subscription contract, there will be separate rows for each product listing in the contract, all with the same subscription contract ID. However, the price, quantity, and variant ID will differ based on the product listing.
Submission of Files
After extracting a file with the above-mentioned headers, please send it to our customer support team at: subscriptions-support@appstle.com
If you encounter any issues with the extraction, please reach out to us for assistance.
Data Validation
Once we receive the files, we will validate the data. If there are any issues (e.g., missing fields or inputs), we will communicate this to you and request corrections. The validation process may take a few hours. If corrections are required, there may be back-and-forth communication.
After the data is validated, we will begin the import process, which will also take a few hours. When subscriptions are imported, they will be in a paused state, allowing you to review and activate them at your convenience.
During the import period, we recommend pausing subscriptions in the old app (e.g., Recharge, Bold, Seal) to prevent double deliveries and charges.
Completion of Migration
Once everything is in order, we will guide you to restart your subscriptions, marking the migration as 100% complete and active on Appstle Subscriptions!