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Hydropack: How to troubleshoot low or no water production

Are you experiencing low or no water production from your Hydropack machine?

Updated this week

Pro Tip: Regular maintenance and proper placement are key to optimal water production.

Follow these essential troubleshooting steps to diagnose and resolve the issue:

  1. Environmental Conditions

    • Check temperature and humidity levels

    • Ensure the machine is in an optimal location for water production

  2. Air Circulation

    • Verify air intake is unobstructed

    • Clear any blockages around air intake and exhaust vents

    • Maintain 300 millimeters of clear space on all sides and top of the machine

    • Confirm adequate airflow around the machine

  3. Machine Connection and Operation

    • Verify the machine is plugged in and powered on

    • Listen for fan and compressor running

    • Check circuit breakers are engaged

    • Inspect side panel to confirm water is dripping into the production tray

    • Ensure water can flow freely into the internal tank

If you've completed these steps and still encounter issues, it might indicate an issue with your compressor system. Please contact Hydropack support for further assistance.

Need more help? Reach out to our technical support team for personalized guidance.

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