In this article, we’ll explore common scenarios where automatic payment processing for invoices may not occur. If you’re experiencing issues with auto pay, consider the following reasons:

If an invoice remains unpaid, it's possible that Auto Pay hasn't been enabled for the respective account. To resolve this, make sure that Auto Pay is activated before invoice generation. Follow this Link for detailed instructions on enabling Auto Pay.

Even if Auto Pay is enabled, payment processing may fail due to issues with the designated payment method. Refer to this link to review the transaction history for further investigation.

In cases where no payment method is on file, invoices cannot be processed automatically. To fix this, navigate to the account settings, click on the billing tab, and add a payment method by clicking the "add payment method" button.

Auto Pay processing depends on the configured charge day. If the designated Auto Pay day has not been reached, invoices will not be processed automatically. Review and adjust the Auto Pay settings as necessary by referring to this Link.

Auto Pay functionality is exclusive to invoices generated automatically by the system. If invoices are created manually, they will not be processed for payment automatically.