If something goes wrong with the platform
Didn’t receive your proof of agreement? Something not working as expected? If the bot can't help, browse our help articles or submit a support ticket and we’ll get back to you.
If there’s an issue with Tether
We chose Tether because it has a solid reputation as a stablecoin. However, like any currency, things can occasionally go wrong. Since we use Tether rather than operate it, we don't have control over how it works. You can learn more about how Tether works here.
If something’s not quite right with your artwork or ‘Meet the Artist’
Think of Artega like cash: it’s private, easy to use, and relies on trust between you and the person you’re sending it to.
We encourage all practitioners on our platform to have clear Terms & Conditions, including refund and cancellation policies, so everyone knows what to expect. However, we’re not a marketplace like Amazon or eBay, nor a directory listing site. We don’t verify users or check their identities; we provide privacy-first tools, while still expecting everyone to follow the law.
In that sense, we’re more like a website builder (think Wix or Squarespace). We give practitioners the tools to showcase their work, without getting involved in what they offer. That’s why it’s important to build a direct relationship with the practitioner. If there’s an issue with your artwork or Meet the Artist session, contact your practitioner directly - they are responsible for the service they offer.
Always do your due diligence before entering a business arrangement.