Handling client issues
As a practitioner, your focus should be on your work, not tech support. But sometimes, a client might come to you with a problem they’re having on Artega instead of reaching out to us directly.
What should you do?
You’re welcome to help how you can, but you don’t need to solve everything yourself. Here’s what we recommend:
Get a few basic details from the client:
The name and email address they used to sign up.
The browser they were using (e.g. Chrome, Safari, Firefox).
A short description of the issue they’re having.
Send that information to us:
Reach out to our support team through the chat box in the bottom right corner of the Artega site, or email us at support@s.arte.ga and we’ll take it from there.
Or, encourage the client to contact us directly:
Let them know our team is happy to help and that they’re always welcome to get in touch with us.
A few extra notes:
The name and email address are usually enough for us to look into most issues.
We’re here to support you and your clients, so if questions come your way, they're welcome to contact us directly at support@s.arte.ga.