All client account information is held and managed by Wert, our regulated payment partner.
If you wish to delete your Wert account and personal data, you’ll need to request account closure directly through Wert by following the steps below.
Important to know before you start
Clients do not have an Artega account to delete.
Your account exists only with Wert.
Account deletion must be requested through the Wert checkout flow.
Wert reviews all deletion requests before confirming closure.
Step-by-step: How to request deletion of your Wert account
1. Access the Wert checkout
Visit any artwork page on Artega.
When prompted, click ‘Continue with Wert.’
2. Sign in to your Wert account
You’ll be taken to a screen titled ‘Enter your mobile number to checkout.’
Please note: although this screen mentions checkout, no purchase is being made and no funds will be taken from your account during this process.
Enter the phone number associated with your Wert account.
Click ‘Send Code.’
Enter the one-time password (OTP) sent to your phone.
You’ll now be taken to the Wert checkout page.
3. Open your Wert profile
On the checkout page, tap the three-line menu icon.
Select ‘Profile.’
Review your Wert profile details.
Scroll to the bottom of the page.
4. Request profile closure and data deletion
Select ‘Profile Closure and Data Deletion.’
A confirmation pop-up will appear explaining that:
Your request will be reviewed by Wert
You’ll receive a confirmation email once the review is complete
Click ‘Yes, Close My Wert Profile’ to proceed.
5. Confirmation that your request is under review
After submitting your request:
You’ll be returned to the phone number login screen.
If you try to log in again and click ‘Send Code’ you’ll see a red message stating:
‘Access to Wert has been restricted’
This means your profile closure request has been received and is currently under review by Wert.
What happens next?
Wert will review your account deletion request.
Once the review is complete, Wert will send you a confirmation email.
Until the review is finished, access to your Wert account will remain restricted.
If you have any questions about your account deletion request, or if you don’t receive a confirmation email after submitting your request, you’ll need to contact Wert Support directly.
You can reach Wert Support in either of the following ways:
Email: Send a message to support@wert.io
Live chat: Visit the Wert Help Centre and use the chat window in the bottom-right corner to speak directly with a member of the Wert support team
Please note that Artega is unable to assist with client account deletions or access to Wert accounts, as all client data is managed by Wert.
For more on accessing or changing your Wert account, read our guide to accessing and updating your Wert account.
Once your Wert account is deleted, it cannot be recovered. However, blockchain records are permanent and cannot be removed..