Subscriptions renew automatically at the same rate you paid when you first subscribed, unless you cancel before the renewal date. This includes promotional and discounted rates. If you subscribed at a sale price, that is the price your subscription will renew at.
1. Renewals are billed to the payment method saved in your account.
2. The renewal occurs at the end of your billing cycle.
3. If a payment fails, you keep access for 7 days while we retry the card, so you have time to update your payment method.
Can I get a sale price on my renewal?
Automatic renewals stay at the rate you first paid. Sale prices apply to new orders. If you're paying more than a current sale price, write to us and we'll look at matching it on your next renewal. Some schools are excluded from discounts.
Managing Your Renewal
Select your username in the top-right corner, then choose Manage Subscription. From there you can:
Cancel Renewal: End your subscription at the close of your current paid term.
Update Payment Method: Change or update the card on file.
If you have any questions or run into any issues, please contact Customer Service. We'll be glad to help.