Customer FAQ
Help navigating ArtistWorks as a member
By Dan and 2 others3 authors49 articles
Account & Membership
Login, password, and account settings
- How do I change my email or username?Our team makes this change for you.
- How do I log in?Access your ArtistWorks account
- How do I update my payment method?Change the credit card or payment details for renewals.
- What payment methods do you accept?Accepted cards and alternative payment options.
- How do renewals work?Learn about automatic renewals and billing cycles.
- When does my account renew?Find your renewal date and adjust settings if needed.
- How do I cancel my subscription?Cancel your membership and avoid future charges.
- How do I renew or reactivate my membership?Restart a canceled membership or sign up again after it ends.
- How do I delete my account?Our team deletes your account for you.
- 14-Day Satisfaction Guarantee
- ArtistWorks Site TourHow to work/navigate the ArtistWorks website
- Sales and discounts: who qualifies?Who gets a sale price, and what to do if you think you missed one.
- What happens if I cancel my subscription? Do I lose my progress?
Purchasing & Discounts
Plans, payments, and discounts
- How much does it cost?Overview of membership pricing and plans.
- I have an old gift code. Can I still use it?How we handle gift codes bought in the past.
- What do I get access to with a subscription?
- Standard Plan vs Premium PlanThe difference between the two plan options
- Does ArtistWorks offer access through public libraries?
Using ArtistWorks
Lessons, resources, and playback features
- Where can I watch a livestream or live event I missed?Where to find recordings of YouTube livestreams and Zoom events.
- How do I access my school?Find and enter your subscribed school.
- How do I navigate my school lessons?Find your way around your school.
- How do I view sample lessons?
- What devices and browsers are supported?Multiple ways to watch lessons online.
- Can I use ArtistWorks on my phone or tablet?Mobile and tablet compatibility details.
- How do I use Favorites to bookmark lessons or videos?Save content to return to later.
- What is looping, and how does it work?Repeat sections for easier practice.
- What is the Shoutbox and how do I use it?Share quick messages with other members of the school.
- Can I switch to another school or teacher?Options for changing your focus area.
- Can I study with multiple teachers on one subscription?Multi-school access explained.
- Do you offer a free trial?Try before you buy.
- Where are the archived Artist Welcome Videos?Find past welcome messages from your teacher.
- Where can I watch the latest Artist Welcome Video?View the newest message from your teacher.
- Can I download the lessons?
- Are sheet music and backing tracks included?
- I've never played a musical instrument and do not read music. Can I still learn?
- When do lessons start?
- Lesson videos won't playWhite screen or play button does nothing? Start by turning off your VPN.
Video Exchange (VE)
Questions about the Video Exchange process
- How do I submit a video for feedback and view the artist’s response?Upload a video directly for your teacher's review.
- My Video Exchange has no audio or very low audioA recent Chrome change can drop your microphone level while you play. Here is how to turn it off.
- Can I delete a video I submitted?Removing uploaded video from your teacher's queue
- Are my Video Exchanges private or visible to others?
- Can I request a private Video Exchange?
- Is there a limit on how many videos I can submit?
- Can I edit my submitted Video Exchange?
- What is a Video Exchange?
- Do lessons include feedback or interaction with the teacher?