Customer FAQ
Help navigating ArtistWorks as a member
By Dan and 2 others3 authors32 articles
Account & Membership
Login, password, and account settings
How do I log in?Access your ArtistWorks account
How do I update my payment method?Change the credit card or payment details for renewals.
What payment methods do you accept?Accepted cards and alternative payment options.
How do renewals work?Learn about automatic renewals and billing cycles.
When does my account renew?Find your renewal date and adjust settings if needed.
How do I cancel my account?Cancel your membership and avoid future charges.
How do I pause my account?Temporarily stop your subscription and return later.
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Using ArtistWorks
Lessons, resources, and playback features
How do I access my school?Find and enter your subscribed school.
How do I navigate my school lessons?Explore your dashboard and start learning.
How do I view sample lessons?Watch previews before enrolling.
What devices and browsers are supported?Multiple ways to watch lessons online.
Can I use ArtistWorks on my phone or tablet?Mobile and tablet compatibility details.
How do I use Favorites to bookmark lessons or videos?Save content to return to later.
What is looping, and how does it work?Repeat sections for easier practice.
What is the Shoutbox and how do I use it?Share quick messages with other members of the school.
Can I switch to another school or teacher?Options for changing your focus area.
Can I study with multiple teachers on one subscription?Multi-school access explained.
Do you offer a free trial?Try before you buy.
Where are the archived Artist Welcome Videos?Find past welcome messages from your teacher.
Where can I watch the latest Artist Welcome Video?View the newest message from your teacher.
Video Exchange (VE)
Questions about the Video Exchange process
How do I submit a video for feedback and view the artist’s response?Upload a video directly for your teacher's review.
Can I delete a video I submitted?Removing uploaded video from your teacher's queue
Are my Video Exchanges private or visible to others?
Can I request a private Video Exchange?
Is there a limit on how many videos I can submit?
Can I edit my submitted Video Exchange?