Customer FAQ
Help navigating ArtistWorks as a member
By Dan and 2 others3 authors33 articles
Account & Membership
Login, password, and account settings
- How do I log in?Access your ArtistWorks account
- How do I update my payment method?Change the credit card or payment details for renewals.
- What payment methods do you accept?Accepted cards and alternative payment options.
- How do renewals work?Learn about automatic renewals and billing cycles.
- When does my account renew?Find your renewal date and adjust settings if needed.
- How do I cancel my account?Cancel your membership and avoid future charges.
- How do I pause my account?Temporarily stop your subscription and return later.
- 14-Day Satisfaction Guarantee
- ArtistWorks Site TourHow to work/navigate the ArtistWorks website
Using ArtistWorks
Lessons, resources, and playback features
- How do I access my school?Find and enter your subscribed school.
- How do I navigate my school lessons?Explore your dashboard and start learning.
- How do I view sample lessons?
- What devices and browsers are supported?Multiple ways to watch lessons online.
- Can I use ArtistWorks on my phone or tablet?Mobile and tablet compatibility details.
- How do I use Favorites to bookmark lessons or videos?Save content to return to later.
- What is looping, and how does it work?Repeat sections for easier practice.
- What is the Shoutbox and how do I use it?Share quick messages with other members of the school.
- Can I switch to another school or teacher?Options for changing your focus area.
- Can I study with multiple teachers on one subscription?Multi-school access explained.
- Do you offer a free trial?Try before you buy.
- Where are the archived Artist Welcome Videos?Find past welcome messages from your teacher.
- Where can I watch the latest Artist Welcome Video?View the newest message from your teacher.
Video Exchange (VE)
Questions about the Video Exchange process
- How do I submit a video for feedback and view the artist’s response?Upload a video directly for your teacher's review.
- Can I delete a video I submitted?Removing uploaded video from your teacher's queue
- Are my Video Exchanges private or visible to others?
- Can I request a private Video Exchange?
- Is there a limit on how many videos I can submit?
- Can I edit my submitted Video Exchange?