Overview of Upcart Billing Policies
The Upcart Cart Drawer app follows Shopify’s standard billing practices. Charges are based on whether the app is installed, rather than how often it’s used or which features are active. This means billing continues as long as the app stays installed, even if you’re not currently using its features.
You might see charges in the following situations:
After your 14-day free trial ends, if the app is still installed.
During Shopify’s billing cycle, if a charge was created before you uninstalled the app.
Keep in mind that uninstalling the app after your free trial ends or before the next billing cycle doesn’t automatically cancel pending or accrued charges. If a charge was generated before you removed the app, it may still appear on your next Shopify invoice and doesn’t automatically cancel pending or accrued charges.
Free Trial
Upcart is free to use for the first 14 days. Your free trial starts on the day the app is first installed. If you’ve installed and uninstalled Upcart before, your 14-day trial may have already been used.
Once the trial ends, your Shopify store will automatically be charged the subscription fee. To avoid charges, make sure to uninstall the app before your trial period ends. Billing begins as soon as the trial expires, even if you’re not actively using the app on your store.
Shopify Billing Cycles and Upcart Charges
Charges for Upcart are synchronized with Shopify’s standard billing cycle. This means that even if you uninstall the app, you may still see charges on your Shopify bill for the current billing period if they were generated before you uninstalled the app.
Upcarts current pricing structure is as follows:
Monthly orders | Monthly price |
0-200 orders | $29.99/month |
201-500 orders | $34.99/month |
501-1000 orders | $54.99/month |
1001-2000 orders | $89.99/month |
2001-3000 orders | $119.99/month |
3001-5000 orders | $149.99/month |
5001+ orders | $199.99/month |
Note: Store orders refer to how many total orders you have on your Shopify store each month, not orders that are generated by the app. This means that your bill may increase or decrease based on your order volume each month.
Upcart Usage Price
Upcart costs a flat $29.99 USD per month for stores with 200 orders or fewer. If your store receives more than 200 orders in a month, you may see an additional usage charge based on the number of extra orders.
For example, if your monthly bill includes a $29.99 subscription fee and a $5 usage charge, your total would be $34.99. Based on the pricing tiers, this means your store had between 201–500 orders that month.
For stores with over 5,000 orders per month, the total charge is $199.99, which reflects the highest pricing tier.
Note:
If you have more than 200 orders, the subscription and usage charges will appear as separate line items on your Shopify invoice but will always add up to a single total price.
You can watch the video below for a more detailed explanation of how usage charges work.
Frequently Asked Questions
How is the billing period determined?
How is the billing period determined?
Charges are prorated for the next 30-day period. For example, if a charge is dated 04/01/2025, it applies to the billing period from 04/01/2025 to 05/01/2025. This means charges are calculated based on your store’s order volume for the previous 30 days. The prorated billing approach allows for a simpler and more affordable billing structure.
How do I prevent charges?
How do I prevent charges?
To avoid unexpected charges:
Uninstall the app before the 14-day free trial expires.
Confirm that the app is completely removed from your Shopify account.
Regularly review your Shopify billing statements for pending charges.
Why was I billed after uninstalling?
Why was I billed after uninstalling?
Shopify collects app billing charges as part of your regular Shopify subscription billing cycle. This means that even if a charge from Upcart was generated earlier, it won’t be collected until your next Shopify billing date.
Because app billing and Shopify billing cycles may not always align, you might still see charges appear after uninstalling the app. If this happens, check the charge dates in your invoice to confirm when the billing originated.
You can learn more about how Shopify’s billing cycles work here.
I have unexpected charges?
I have unexpected charges?
Please reach out to us through live chat or by emailing support@upcart.app. Include details about the unexpected charge and include any relevant Shopify billing screenshots showing the amounts and billing periods.
Why was I double charged?
Why was I double charged?
If you’re seeing two charges because of how Upcart’s pricing structure works. The first charge is the flat monthly fee of $29.99 USD, and the second is a usage charge based on your store’s order volume for that billing period.
It’s normal for these to appear as separate line items on your Shopify bill. This helps clearly show the difference between your base subscription cost and any additional usage charges.
For example, if your store processes more than 5,000 orders in a month, you might see two charges that total $199.99, which aligns with the highest pricing tier.
You can refer to the pricing table and video above for a detailed breakdown.
Why do charges vary month to month?
Why do charges vary month to month?
The charges vary depending on your store’s monthly order volume. If the number of orders exceeds a certain threshold, the usage charge for that month will increase correspondingly.
Do you have enterprise pricing?
Do you have enterprise pricing?
If you're looking for enterprise pricing, please message us on live chat or email support@upcart.app.
Is there a way to predict charges in advance?
Is there a way to predict charges in advance?
Yes, using your order history and current tier thresholds, you can estimate the total charges by summing up the $29.99 flat subscription with the appropriate usage fee tier.
Will charges decrease if my order volume drops in the future?
Will charges decrease if my order volume drops in the future?
Yes, if your store's orders fall below the threshold levels in subsequent months, you will only be billed the associated charge.
Need more help?
If you have any other questions about Upcarts pricing or billing, our support team is always happy to help through live chat or support@upcart.app.