Requesting a VAT invoice
VAT invoices need to be handled manually by our team — the self-service billing portal doesn't support full company information updates yet.
To request a VAT invoice, reply to this article or reach out through the chat with the following:
The email address on your Atria account
The month(s) you need the invoice for
Your company name and VAT number
We'll generate the corrected invoice and send it to you directly. Turnaround is usually within 1 business day.
Updating your billing details or payment method
To update your payment method, follow these steps:
Click the workspace icon in the top left corner of Atria
Go to Current Plan
Click Billing & Invoice
You'll be taken to the Stripe portal where you can update your card or payment method
Don't see "Current Plan"? This option is only visible to workspace admins. If you're not the admin, ask whoever manages the account to update billing, or reach out to us and we'll help sort it out.
Still need help?
If you're having trouble with invoices or billing, reach out through the chat. Include your account email and what you need — we'll take it from there.