Canceling your subscription
The cancellation process depends on your plan.
If you're on Plus or Business:
Go to Account Settings
Click on Billing & Plans
Select Cancel Subscription
Follow the prompts (you'll be redirected to book a short call with our team to complete the cancellation)
We do this because a lot of the time, there's something we can fix or adjust before you go. It takes less than 10 minutes.
If you're on Core or another plan:
Click the workspace icon in the top left corner of your screen
Go to Current Plan
Click Cancel plan
Follow the prompts to confirm
Can't see "Current Plan"? Only workspace admins have access to billing and cancellation. If that option isn't showing up, you're likely not the admin on this account. Reach out to whoever set up the workspace and ask them to make the change.
Requesting a refund
We review refund requests on a case-by-case basis. The most common situations we approve:
You were charged after already canceling
You were billed twice for the same period
To request a refund, just message us through the chat on the bottom right of the screen. Include:
Your account email
The date you were charged
A brief explanation of what happened
We usually respond within 1 business day.