Need to cancel, or think you've been charged in error? Both are quick — here's how each one works.
Cancelling your subscription
Two things before the steps. First, only workspace Admins can see billing and cancel a plan — if you can't find the option below, you're most likely not an Admin on this workspace, so ask whoever set it up to make the change. Second, how you cancel depends on your plan: some plans cancel in a couple of clicks, and some route you to a short call with us first.
Click your profile icon and open Settings & members.
Go to your billing and plan section.
Choose to cancel your plan, and follow the prompts.
If your plan routes you to a call, you'll be asked to book a short one before the cancellation completes. We do this because there's often something we can fix or adjust before you go — it takes under 10 minutes, and there's no hard sell.
Downgrading instead of cancelling
If you don't want to leave altogether, just move to a smaller plan, a downgrade takes effect at the end of your current billing period — you keep your current features and credit balance until then, and the new plan starts on your next billing date. Message us and we'll set it up for your cycle.
Requesting a refund
We review refund requests case by case. The situations we most often approve:
You were charged after you'd already cancelled
You were billed twice for the same period
To request one, message us through the support chat in the bottom-right of the app, and include:
Your account email
The date you were charged
A brief note on what happened
We usually reply within 1 business day. And if you're not sure which of the above applies to you — or something on your bill just looks wrong — message us anyway. We'd far rather sort it with you directly than have you guess.