Cancel your subscription
Only workspace Admins can see billing and cancel. If you can't find the option, ask the person who set up the workspace. Some plans cancel in a few clicks. Others ask you to book a short call with us first.
Click your profile icon and open Settings & members.
Go to your billing and plan section.
Choose to cancel and follow the prompts.
If you're asked to book a call, it takes under 10 minutes. We use it to check whether there's something we can fix first.
Downgrade instead
A downgrade takes effect at the end of your current billing period. You keep your current features and credits until then, and the new plan starts on your next billing date. Message us and we'll set it up. See also Manage billing and plans.
Request a refund
We review refunds case by case. We most often approve them when:
You were charged after you'd cancelled
You were charged twice for the same period
Message us through the support chat in the bottom right of the app with:
Your account email
The date of the charge
A short note on what happened
We usually reply within one business day. If something on your bill looks wrong and you're not sure which of these applies, message us anyway.