Only workspace Admins can see billing. If you can't see the options below, you're probably signed in as a Member. See Atria accounts and admin roles.
See your plan and balance
Click the workspace profile icon at the top of the left panel.
Select Current Plan.
This shows your plan, credit balance, and payment and invoice options.
Why your bill changed
Your plan price stays the same each month, but the total on your invoice can move. The usual reasons are:
Extra seats. This is the most common one. When someone adds or removes a seat partway through a billing period, we charge or credit the difference for the days left. Those adjustments appear as separate lines on your next invoice, so one month can come out lower and the next higher. Extra seats cost $20 a seat a month.
Credit top-ups. Credits you buy on top of your plan are charged when you buy them.
A discount ending. If you joined on an offer or agreed rate, your invoice goes up to the standard price when it ends.
Each line of your invoice shows which of these applies. Open it from the profile icon → Current Plan → Billing & Invoice. If it still doesn't add up, message us with your account email and the invoice date and we'll go through it.
Charged but can't see a plan
This usually means the subscription is on a different email address from the one you're signed in with. Check which email address your Atria receipts are sent to, then sign in with that one.
If that doesn't find it, message us with a copy of the receipt and we'll track it down.
Update your payment details
Payments are handled in Stripe, which opens from Atria.
Go to the profile icon → Current Plan.
Click Billing & Invoice under your plan name.
Update your card in the Stripe billing portal.
If your plan has expired and you can't reach this page, email support@tryatria.com.
Download invoices
Go to the profile icon → Current Plan.
Click Billing & Invoice.
Download invoices from your history in Stripe.
If your plan has expired, email us the months you need and the address on the account, and we'll send the invoices.
Get a VAT invoice or change your invoice details
Our team adds VAT and company details to invoices by hand, because the Stripe portal can't change them. Email support@tryatria.com or message us in the chat with:
The email address on your Atria account
The month or months you need invoices for
Your company name, address and VAT number
We usually send the updated invoices within one business day.
Top up credits
You can buy extra credits without changing plan.
Click the profile icon at the top of the left panel.
Select Current Plan.
Click + Buy credits.
Choose how many and confirm.
They're added straight away. See Understand and manage AI credits.
Change your plan
Upgrade: go to the profile icon → Current Plan → Upgrade, choose a plan and confirm. New features are available straight away.
Downgrade: this takes effect at the end of your current billing period. You keep your current features and credits until then. Contact us and we'll set it up.
Cancel or refund, including annual plans: see How to cancel your subscription or request a refund.
For plan prices and features, see tryatria.com/pricing and Choose your Atria plan.
When to email us
Email support@tryatria.com for:
A charge that looks wrong
Being charged after you cancelled
Not being able to reach billing
A failed payment
Invoice requests, including VAT invoices
Include your account email, any error message, and when it happened. For anything urgent, put BILLING URGENT in the subject line.