Monitor the status of points and bill points based on notification thresholds that you define.
👍 This article will help you:
Configure an appropriate offline threshold or flatline threshold for a point
Receive email notifications when a point status has changed
Find integration-specific troubleshooting resources
To access Notifications, select the Notifications bell icon at the top of any page.
Notifications table
The main Notifications page displays a table of all notifications generated for each of your points and bill points. More recent notifications display at the top of the table. Use the Filter to narrow your selection of notification types to view.
Point status
A point or bill point's status is determined by the presence of data flow, based on its offline threshold. If a point or bill point does not receive data for a period of time that exceeds the offline threshold, then its status will change to 'Offline' or 'Outdated', respectively.
Status | Description |
Online | The point is actively receiving data. |
Offline | The point has not received data for a period of time longer than the offline threshold. |
Flatlined | The point has been receiving a repeating value for a period of time longer than the flatline threshold. |
Current | The bill point is actively receiving data. |
Outdated | The bill point has not received data for a period of time longer than the offline threshold. |
Historical | The point or bill point is not expected to receive any new incoming readings. |
Offline threshold
A point or bill point's offline threshold is the amount of time that needs to elapse without data flow before its status is changed to 'Offline' or 'Outdated', respectively.
Recommended offline threshold settings are based on the expected frequency of data for each integration and data type.
There are two ways to set an offline threshold:
To set the offline threshold for individual points or bill points, go to the Point Profile or Bill Point Profile.
To set the offline threshold for many points or bill points at once, go to Points or Bills on the left side menu. Select one or more points or bill points using the checkboxes on the left side of the table. Then, go to Actions > Set offline threshold.
Offline threshold | Description |
Enabled | The point's status will be 'Online' until it does not receive data for a period of time longer than the offline threshold. Then, it will become 'Offline'. |
Disabled | The point's status will be 'Online', or the bill point's status will be 'Current', regardless of data flow. |
Historical | The point or bill point's status will be 'Historical'. Historical is used to indicate that the point or bill point is not expected to receive any new incoming readings. |
📘 Example
If you set an offline threshold of 7 days, the point's status will be 'Online' until it does not receive data for 7 days, after which it will change to 'Offline'. Similarly, the bill point's status will be 'Current' until it does not receive data for 7 days, after which it will change to 'Outdated'.
Flatline threshold
A point's flatline threshold is the amount of time that needs to elapse while receiving a repeating value before its status is changed to 'Flatlined'. Flatlines will often indicate issues with a meter or integration, and may represent inaccurate readings.
Flatlines typically occur when the connection between a point and gateway/building automation system is broken for any reason. The point will not appear to be offline because Atrius is receiving values from the gateway, but those values are not incrementing. If the point totalizer fails to increment for longer than the duration specified for the flatline threshold, Atrius can alert you and begin deleting further incoming readings in order to protect the data set from inaccurate '0' readings.
🚧 Use with caution
It is recommended that you enable flatline threshold filtering only on meters or devices that are guaranteed to increment (e.g., main electricity meters).
Email notifications
Email notifications can be enabled or disabled in the User Profile. If enabled, the user will receive an email for any point or bill point status changes across the organization, for the buildings to which they have been granted access.
Field | Description |
Uptime notifications | Informs you if a point is offline or flatlined, or if a bill point is outdated. It also informs you if a point or bill point has recovered and is back online. |
Weekly uptime notifications summary | Informs you of all point and bill point status changes for the week. The email is sent every Monday at 6:00 pm PT. |
Point and bill point alerts | Informs you of alert conditions to which you have subscribed. Learn more about setting up alerts |
Troubleshooting
Problem | Solution |
I am receiving too many notification emails. | Verify that your offline thresholds have been configured correctly. Extend the offline threshold so that more time needs to elapse before a point goes offline. |
I am not receiving any notification emails. | Verify that your offline thresholds have been configured correctly and email notifications are enabled in your User Profile. |
My points have become unexpectedly 'Offline', or my bill points have become unexpectedly 'Outdated'. | View the troubleshooting guides for specific integrations. |