👍 This article will help you:
Understand best practices for the Arcadia Bills integration
Troubleshoot the Arcadia Bills integration
To view your Arcadia Bills points, select Bills on the left navigation bar and filter by Integration > Arcadia Bills. You can also go to Settings on the left navigation bar, select Integrations, then select Arcadia Bills.
Overview
Arcadia is an energy data company that enables the integration and automation of utility invoice and smart meter data. The Arcadia Bills integration is used to display cadenced invoice data for electricity, natural gas, water, sewer, and sanitation from over 10,000 utility providers.
Data Flow Responsibilities
Maintaining accurate and current data in Atrius is an ongoing process, requiring periodic attention and revision by the customer. Below outlines the responsibilities of both the customer and Atrius to ensure good data quality is achieved.
Customer: The customer must periodically review their bill points to ensure the bill point profile is configured correctly and the data manager values are accurate, current, and well-organized. If an issue is identified, please follow the troubleshooting steps outlined below.
Atrius: After the customer has followed the outlined troubleshooting steps, and if no resolution is achieved, Atrius will work with Arcadia to repair the identified bill point data quality issues in the platform.
Data Delivery Expectations
The below table outlines our service-level agreement for Arcadia bill data delivery from the time the bill is posted by the provider:
Delivery Type | Definition | SLA (business days) |
Recurring delivery | Regular cadenced delivery of data for enrolled accounts | 7 days |
New account: top-of-stack bill | Delivery of the most recent bill available for a newly enrolled account | 10 days
|
New account: historical data delivery | Delivery of the historical data (if available) for a newly enrolled account | 15 days |
Atrius processes the bill data we receive from Arcadia on a nightly basis. Please allow 1 additional business day for bill data to appear in Atrius. Bill data is often delivered earlier than the SLA states. All SLAs are subject to change due to a delay in the provider issuing a bill, a data extraction issue, or blocked access.
Troubleshooting Outdated Arcadia Accounts
An Outdated status indicates that the bill point has not received a new utility bill within the Offline threshold configured on the bill point profile. Recommended offline threshold for Arcadia bill points is 60 days.
Reasons for an outdated bill point | Action |
Arcadia is unable to access the provider portal due to login failure. | Visit the Account Status page to view detected login failures and to submit your current utility provider credentials directly to Arcadia. You may also download the table to provide credential update URLs to non-Atrius users.
A banner on the Bills page will notify you of detected login failures.
Note: a login failure may be detected for accounts that are in Bill Point Discovery (i.e. not yet connected to a building). |
Arcadia is unable deliver bills because the account or meter is missing, inactive, or discontinued. | Confirm the account or meter is discontinued, visit the Account Status page and unsubscribe the relevant accounts. Be sure to set the Offline threshold to "Historical" for any bill points related to the accounts that you are unsubscribing. |
The utility provider has changed the account or meter number, resulting in new object(s) available in bill point discovery. | Follow the meter replacement steps. Connect the new bill points, add them to existing calculated bills and/or assign tags; mark the old bill points as historical. |
The utility provider hasn't posted the relevant bill to the provider portal. | No customer action required. The reading will appear in Atrius within 10 days of the statement being posted to the provider portal. |
Navigate to the Account Status page by selecting Settings in the left navigation bar > Integrations > Arcadia Bills > Account Status.
Definitions of Arcadia's monitoring statuses
The below monitoring statuses can be resolved on the Account Status page.
Monitoring Status | Definition | Action |
LOGIN_FAILURE | Arcadia can no longer access the utility provider site with the credentials they have on file. | Click the "Update credentials" button to securely submit your current username and password for the utility provider site. |
ACCOUNT_MISSING | Arcadia can log into the utility provider site, but is unable to locate the enrolled account number on the site. | After verifying that the account is no longer needed, click the "Unsubscribe account(s)" button. You will be able to select which accounts should be unenrolled from the Arcadia integration. |
AGED_BILL | It has been 60-90 days since Arcadia received a statement from the utility provider. | After verifying that the account is no longer needed, click the "Unsubscribe account(s)" button. You will be able to select which accounts should be unenrolled from the Arcadia integration. |
INACTIVE | It has been more than 90 days since Arcadia received a statement from the utility provider. | After verifying that the account is no longer needed, click the "Unsubscribe account(s)" button. You will be able to select which accounts should be unenrolled from the Arcadia integration. |
FINALLED | The utility provider site indicates that the account has received its last statement and/or the account is closed. | After verifying, click the "Unsubscribe account(s)" button. You will be able to select which accounts should be unenrolled from the Arcadia integration. |
BLOCKED | Arcadia is unable to access the account for various other reasons, such as additional security measures like Multi-Factor Authentication (MFA). | For more details about the blocked account(s) and how to resolve them, please email Atrius customer support. |
Exporting the Account Status page
Clicking the "Download table" button on the Account Status page will provide a CSV export of the Arcadia monitoring statuses. For login failures, the export will include a URL that non-Atrius users can access in order to submit updated utility provider credentials. This URL expires in 30 days; re-export the table to generate a new URL.
Troubleshooting Data Quality Issues
Data Gap(s): If you identify a gap in data on an Arcadia bill point, please ensure the relevant bill is available in the utility provider portal. Once confirmed, please contact Atrius customer support requesting a gap fill, including a link to the bill point(s) in question.
Data Discrepancies: If you identify a data discrepancy between an Arcadia bill point reading and the bill, please contact Atrius customer support, including a link to the bill point(s) in question.
Connecting New Accounts
If you have new utility accounts you would like to enroll using the Arcadia Bills integration, please work with your Customer Success Manager or Atrius customer support to complete your Atrius Customer Workbook. The Atrius team will work with Arcadia to enroll the accounts, and when the data is available in Atrius, you will be notified of the bill points waiting to be connected in bill point discovery.
📘 Contact Customer Support
For any questions regarding this article, please contact Atrius customer support.