👍 This article will help you:
Understand best practices for the Arcadia Bills integration
Troubleshoot the Arcadia Bills integration
To view your Arcadia Bills points, select Bills on the left navigation bar and filter by Integration > Arcadia Bills. You can also go to Settings on the left navigation bar, select Integrations, then select Arcadia Bills.
Overview
Arcadia is an energy data company that enables the integration and automation of utility invoice and smart meter data. The Arcadia Bills integration is used to display cadenced invoice data for electricity, natural gas, water, sewer, and sanitation from over 10,000 utility providers.
Data Flow Responsibilities
Maintaining accurate and current data in Atrius is an ongoing process, requiring periodic attention and revision by the customer. Below outlines the responsibilities of both the customer and Atrius to ensure good data quality is achieved.
Customer: The customer must periodically review their bill points to ensure the bill point profile is configured correctly and the data manager values are accurate, current, and well-organized. If an issue is identified, please follow the troubleshooting steps outlined in the troubleshooting connected accounts section of this article.
Atrius: After the customer has followed the outlined troubleshooting steps, and if no resolution is achieved, Atrius will work with Arcadia to repair the identified bill point data quality issues in the platform.
Data Delivery Expectations
The below table outlines our service-level agreement for Arcadia bill data delivery from the time the bill is posted by the provider:
Delivery Type | Definition | SLA (business days) |
Recurring delivery | Regular cadenced delivery of data for enrolled accounts | 7 days |
New account: top-of-stack bill | Delivery of the most recent bill available for a newly enrolled account | 10 days
|
New account: historical data delivery | Delivery of the historical data (if available) for a newly enrolled account | 15 days |
Atrius processes the bill data we receive from Arcadia on a nightly basis. Please allow 1 additional business day for bill data to appear in Atrius. Bill data is often delivered earlier than the SLA states. All SLAs are subject to change due to delay in provider issuing bill, data extraction issue, or blocked access.
Troubleshooting Connected Accounts
Data Gap(s): If you identify a gap in data on an Arcadia bill point, please ensure the relevant bill is available in the utility provider portal. Once confirmed, please contact Atrius customer support requesting a gap fill, including a link to the bill point(s) in question.
Outdated: If you identify an Outdated Arcadia bill point, please ensure a current bill is available in the provider portal.
*Note: an Outdated status indicates that the bill point has not received a new utility bill within the Offline threshold configured on the bill point profile. Recommended offline threshold for Arcadia bill points is 60 days.
Reasons for an outdated bill point | Action |
Arcadia is unable to access the provider portal due to login failure | |
The utility provider hasn't posted the relevant bill to the provider portal | No customer action required, the reading will appear in Atrius within 10 days of the statement being posted to the provider portal |
The utility provider has changed the account or meter number, resulting in new object(s) available in bill point discovery | Follow the meter replacement steps |
The account or meter number is no longer active | Confirm the account or meter is discontinued, and mark the bill point as historical in Atrius. Request that support unenroll the account in the Arcadia portal. |
If you are still experiencing an issue with your Arcadia bill point, please contact Atrius customer support.
Data Discrepancies: If you identify a data discrepancy between an Arcadia bill point reading and the bill, please contact Atrius customer support, including a link to the bill point(s) in question.
Connecting New Accounts
If you have new utility accounts you would like to enroll using the Arcadia Bills integration, please work with your Customer Success Manager or Atrius customer support to complete your Atrius Customer Workbook. The Atrius team will work with Arcadia to enroll the accounts, and when the data is available in Atrius, you will be notified of the bill points waiting to be connected in bill point discovery.
Credential Management
Over the course of your relationship with Atrius, you may receive emails from Arcadia regarding updating your utility provider account information to maintain connectivity. These requests are of critical significance, and we urge you to respond to them promptly to maintain your data connection. Arcadia is a trusted partner, and we want you to feel comfortable leaning on them to help.
Should you have any questions or need assistance during communications with Arcadia, our team is here to support you. You may reach out to your Customer Success Manager, or contact Atrius customer support for assistance.
📘 Contact Customer Support
For any questions regarding this article, please contact Atrius customer support.