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Before you get started
Have an active TikTok Ads account
Reach out to your customer success manager or support for assistance connecting your TikTok account.
Connect your TikTok Ad account to Audience Republic
Use the Account Settings tab to connect and sync your segments directly to your TikTok Ad account.
Once your TikTok account is connected in Audience Republic, any saved segments can be automatically synced—saving you time and helping streamline your campaign workflow. It's a quick and efficient way to push your Audience Republic segments straight into your TikTok Ads Manager.
1. Go to the integrations tab in your Audience Republic account, click Connect next to the TikTok integration
2. Please ensure you are logged in to your TikTok account when connecting
3. Create your segments in Audience Manager
Example:
4. Click the Sync button to sync your segments to your TikTok account:
5. To view your synced segments, go into your TikTok account, click Tools > Audiences
If your audience size is more than 1,000, the segment status will show "Processing Data" and, once processed, will display the audience:
If your Audience is too small, it will display this next to the segment:
The Processing Data sync time takes approximately 30 minutes
Troubleshooting TikTok segment syncing issues
Here are some common causes and solutions:
1. Check required permission level
Ensure that your TikTok Ad account has the necessary permissions to connect with Audience Republic. You need Admin or Advertiser permissions to establish and maintain the connection.
Admin: Full access to account settings, including integrations.
Advertiser: Can manage ads and segments, but with limited access to account settings.
To verify and adjust permissions, log in to your TikTok Ad Manager account and review the user roles and permissions settings. More information can be found in TikTok’s Account Permissions Guide.
2. Verify audience size
Minimum Audience Size: TikTok requires a minimum audience size of 100 users for segments to sync successfully. If your audience size is below this threshold, the segment will not be eligible for syncing.
Ensure that the audience data complies with TikTok’s formatting standards:
File Format: CSV or Excel (.xls/.xlsx).
Column Headers: Must include relevant identifiers such as
User ID,Email Address, orPhone Number.Data Accuracy: Ensure that all data fields are correctly filled and formatted according to TikTok’s requirements.
For more details on data formatting, refer to TikTok’s data upload guidelines.
4. Data matching delays
Sometimes TikTok can take longer to process and match segment data, especially if there are inconsistencies in your audience data (e.g., incorrect or outdated contact information). Allow some time for the sync to complete, especially for larger audiences.
5. Check TikTok API status
API Status Page: Occasionally, syncing issues may be related to TikTok’s API status. Visit TikTok’s API status page to check for any ongoing issues or outages that might be affecting the integration.
6. Check connection settings
Integration Configuration: Ensure that your TikTok Ad account is correctly configured in Audience Republic. Double-check API credentials and connection settings.
Refresh Connection: Sometimes, refreshing or re-establishing the connection can resolve syncing issues.
7. Ad account restrictions
Restrictions on your TikTok Ad account, such as billing issues or compliance restrictions, can prevent audience segments from syncing. Check your TikTok Ad account for any restrictions and resolve them to continue syncing.
8. Update the TikTok App
Ensure you're using the latest version of the TikTok app. Updates often contain bug fixes and improvements that may resolve syncing issues.
By verifying these factors, you can help resolve syncing issues with TikTok segments in your Audience Republic account.