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How to connect to TicketSpice

Steps to connecting your TicketSpice account to Audience Republic

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Written by Support Team
Updated over 3 weeks ago

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Before you get started

Make sure you have a TicketSpice account and an API Key. Please notify your Customer Success Manager that you want to connect your Ticketspice account with Audience Republic.


How to connect to your Ticketspice account

  • Log in to your Ticketspice account and create an API Key.

  • Go to Extras in the main navigation and select Integrations

  • Click on the button to Add API Key

  • Give Your API a Reference Name and Copy the Key

You will need to share this API Key with your CSM so they can internally connect this to your Audience Republic account

  • Click Update Key to close the window.

Please note, you may need to refresh the page to see the newly generated API Key.

  • Go to the Integrations menu

  • Click Connect next to Ticketspice

  • Enter your

    • Account Name

    • API Key

  • Connect


What data will be synced?

  • Only events connected to the specified merchant ID will sync

  • Event data: name, date, ID, time

  • Ticket/order data: price, ID, purchase time, contact ID

  • Contact data: Full name, email address, mobile number (without country code), city, state, country

  • Auto sync frequency is daily


What data won't be synced?

  • Event images

  • Tour information

  • Refund data

  • Date of birth

  • Tags

  • Webhook syncs

  • Cannot resync events if they are deleted

  • Cannot resync Full Event Data

  • No marketing opt-in is available


Data Discrepancy

Please note there may be a 3-5% data discrepancy with our ticketing integrations. This is a normal occurrence as we are a data aggregator and each ticketing platform has its unique way of calculating and displaying ticketing data. Therefore, when such data is displayed in Audience Republic, a certain percentage of difference is to be expected.

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