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Before you get started
Before connecting Ticketmaster, make sure you have a Ticketmaster account with the correct event ownership access. For Ticketmaster Australia and New Zealand accounts, venue permissions are required to initiate the promoter feed. If you’re a promoter, please contact your ticketing manager to begin this process.
Please note that Ticketmaster US is not available yet, this integration is only available to Australian and New Zealand users.
How to connect to Ticketmaster AU/NZ
Go to the Integrations menu
Click Connect next to Ticketmaster
Choose a message list to sync contacts to; this will subscribe associated contacts to a list (optional)
Then click Confirm
Next, enter your Account name
Optional: Select a list to subscribe associated contacts
Click Confirm
Once completed, you’ll need to confirm the connection with your Customer Success Manager to finalise the setup in Audience Republic.
Final step: Enable your data feed
After you receive confirmation that the integration has been set up, please reach out to your ticketing manager to request the data feed and initiate the connection.
Venues: You can request the data feed directly from your ticketing manager
Promoters: You’ll need to request permission from each venue you work with
Once connected, a green tick will appear to verify the connection
Please note: Your event images won't be synced, please manually add your event images once your events have been synced.
What data will be synced?
Contact ID
First & last name
Email address
Mobile number (without country code)
State
Postcode
Country
Marketing Opt-ins*
Sync time is daily
*When you sync your contacts, all of them will be pulled into the system. However, any contacts who opted-out will not be added to your list(s).
What data won't be synced?
Tags (including genre tags)
Gender
Event images
Date of birth
Order ID
Refund data
Cannot resync events if they are deleted
Cannot resync Full Event Data manually
Data discrepancy
Please note there may be a 3-5% data discrepancy with our ticketing integrations. This is a normal occurrence, as we are a data aggregator and each ticketing platform has its own unique way of calculating and displaying ticket data. Therefore, when such data is displayed in Audience Republic, a certain percentage of difference is to be expected.