Skip to main content

Sending and scheduling messages

Support Team avatar
Written by Support Team
Updated over 3 weeks ago

Article navigation

Overview

Once your message is ready to go (nice work!), you’ve got two options:

  • Send it right away.

  • Or schedule it to go out later (perfect for future-you).

In this article, we’ll walk you through how to schedule a message—and how to cancel it if plans change.


How to schedule an email

  • Create an email or access a draft on the Messages tab.

  • On the Message Summary page, click Prepare to send in the upper right-hand corner.

  • Enable the toggle for Schedule message to reveal date and time fields.

  • Enter the date, time, and timezone for the message to be sent, then click Schedule and confirm in the pop-up by clicking Schedule message.

  • On the Messages tab, the message will show as Scheduled.


How to schedule an SMS/MMS

  • Create an SMS or access a draft on the Messages tab.

  • Make sure you tick the checkbox next to "I agree to charge my credit card."

  • On the Send an SMS page, tick the Schedule checkbox.

  • Enter the date, time, and timezone for the message to be sent, then click Schedule and confirm in the pop-up by clicking Schedule message.

  • On the Messages tab, the message will show as Scheduled.


How to edit or cancel a scheduled message

  • On the Messages tab, click the ⋮ icon next to the scheduled message.

  • To change the scheduled time on an email message, click Edit and press the Next button twice to return to the Message Summary page, where you can make changes.

    Note: You can't change the scheduled time for an SMS message. Once you’ve scheduled the message and exited, it will show a ? icon next to the ON/OFF button when you return to edit it.

  • Under Schedule message, click on the date or time to edit them.

  • Click Update.

  • The ! icon shows how much time you have left before the scheduled message can no longer be edited.

  • To cancel a message altogether, click , then Cancel, and confirm by clicking Cancel message.

Note: Scheduled messages cannot be canceled within 5 minutes of their scheduled send time.

Still need help?

Did this answer your question?