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MMS SMS message (available in US only)
MMS (Multimedia Messaging Service) lets you send rich content such as images, videos, and audio clips via text message. We’re currently onboarding beta customers for this feature—if you’re interested, please reach out to your Customer Success Manager or email support@audiencerepublic.com for more details.
Notes:
MMS is available to US-based clients only.
Messages will only be sent to recipients located in the US. Any contacts outside the US will be automatically excluded.
Image files must be under 4MB.
A one-time setup fee of $200 USD applies per sub-account.
There is a monthly fee of $8 USD per account.
MMS messages are billed at $0.06 USD per recipient.
Each message can contain up to 1,600 characters.
What you'll need for MMS
You must have a sub account set up by your Customer Success Manager or a member of our support team: support@audiencerepublic.com
How to send an MMS SMS
Sending a message from an MMS SMS works much the same as sending a regular SMS. The key difference is that you’ll now see a an area where you can select an image to be included in your message.
Once this has been set up, go to New Message
SMS Message
Scroll to the MMS Image section, and insert your image (it must be less than 5mb, recommended aspect 640 x 1138 px)
Click Save as draft
Or 'Agree to receive and pay', then click send the SMS message
Including TCPA language in your signup form
To get your MMS application approved, you need to include consent language in your signup form. For example: "By providing my mobile number and clicking 'subscribe', I consent to receive ongoing email and text marketing promotions from (your brand name)."
You must also provide a screenshot of this consent as part of your application for MMS SMS messaging.
How to add TCPA language in your signup form
Go into your signup form or create a new one
Go to step 2: form fields
Scroll down to Privacy Policy and enable the toggle to turn ON
Click Add custom disclaimer
Insert the TCPA consent disclaimer:
Click Finish to save
Below is an example of a sign-up form with TCPA consent included:
Commonly asked questions
Commonly asked questions
I already have a Twilio short or long code under another Twilio account. Can I use this same short code to send SMS or MMS through your platform?
Answer: Clients cannot directly bring in or reuse a Twilio short code that sits under a different Twilio account if it’s not managed within our platform’s Twilio account. This is because short codes are owned and controlled at the unique Twilio account level, our platform sends MMS/SMS through our Twilio sub-account(s), and Twilio does not allow a short code to be shared across separate Twilio accounts.
Can I send MMS messages to international phone numbers?
Answer: MMS sending is generally limited by carrier and country. Most platforms, including Twilio, only allow MMS to US and Canada numbers. Sending to other countries typically fails, so you should use SMS for international audiences.
Can I use MMS if I only have a long code (10-digit number)?
Answer: It depends on the carrier. Many carriers do not support MMS on standard long codes. To reliably send MMS, a short code or MMS-enabled long code is required.
How does the platform handle opt-ins for MMS?
Answer: All recipients must be subscribed to the SMS channel in the platform. Contacts not opted in will be automatically excluded from sends. This ensures compliance with carrier and regulatory requirements.
What happens if an MMS fails to deliver?
Answer: Failed MMS messages may be due to invalid numbers, carrier restrictions, unsupported media, or opt-out status. The platform will log failures, and you can review undelivered messages in the SMS message's insights page.
Still need help?
Contact us at support@audiencerepublic.com