Here's how you can quickly get started with LiveHub's pricing structure:
Step-by-Step Guide to LiveHub Pricing
1. Explore Pricing Options
Visit the LiveHub Pricing Page for detailed plan structures and features.* You can also see the full recap below.
2. Understand Key Pricing Plans
Live Hub operates on a flexible, pay-as-you-go model with no fixed monthly platform cost.
Trial Plan:
Includes $10 complimentary credit for new users.
Limited features: Does not support SIP connections.
Perfect for testing core functionalities like bot integration and basic telephony.
Valid for 3 months unless upgraded to another plan.
Essential Plan:
Automatically activated once credit is added to the account.
Full feature access, including SIP connections for seamless voice integrations.
To enable outbound calling, contact the support team for configuration assistance.
3. Activate Discounts
Volume Discounts: Available for businesses with significant usage needs.
4. Monitor and Manage Billing
Usage Reports: Access detailed service consumption data in the Billing section of the LiveHub portal.
Auto-Recharge: Prevent service interruptions by enabling automatic balance top-ups.
5. Access Billing and Payment Features
Payment Options:
Prepaid: Add credit as needed using a credit card.
Auto Recharge: Enable automatic top-ups to ensure uninterrupted service by replenishing your account balance when it drops below a predefined threshold.
Postpaid: Pay at the end of the month, based on usage.
Marketplace Billing: Integrated with Azure Marketplace for streamlined invoicing.
Invoice Transparency: All charges, including tax and discounts, are available for review in the Billing section.
Contact the team to set up any type of billing other then prepaid.
Streamline Your LiveHub Billing Experience
For further details and support, visit the AudioCodes LiveHub Pricing Page.
By choosing the plan that fits your needs and following these steps, you can maximize the benefits of LiveHub while staying within your budget.
Happy Managing! 🚀
Warm regards,
The LiveHub Team 😊
Full Recap of pricing:
NOTE: The prices are updated on the Live Hub website and may differ slightly from the numbers presented below. It is advised to check the website for the most current number.
Phone Numbers
Local Number
For local number pricing, click here.
Inbound Phone Call
Rates for specific countries can be found here.
Outbound Phone Call
Price* is dependent on source and destination country.
Rates for specific countries can be found here.
(*) An additional cost of $0.0025 will be added to each outbound call attempt.
Bots and Speech
Inbound Bot
$0.018 per minute
Outbound Bot
$0.018 per minute
$0.0025 per call attempt
Agent Assist Bot
$0.006 per minute
Speech Service Microsoft
$0.021 per minute**
Speech Service Google Standard
$0.028 per minute**
Bring Your Own Speech Provider
$0.002 per minute
(**) Speech services pricing is based on STT selection. Speech services pricing is not applicable to Google Dialogflow ES/CX and will be provided and billed by Google.
Voice Translation
Voice Translation:
$0.15 per minute
Voice Translation (using customer’s speech providers):
$0.12 per minute
Keypress Sequence Detection:
$0.002 per minute
SIP Connections
Monthly connection fee:
$5 per connection
Inbound/Outbound minutes:
$0.002 per minute
WebRTC Click-to-Call
Monthly connection fee:
$5 per Click-to-Call Service
Inbound/Outbound Minutes:
$0.004 per minute
Direct Routing for Microsoft Teams
Hosted Essentials+ user:
$2.70 per month
Hosted Pro user:
$4.00 per month
Minimum 50 users per account.
Includes 500 minutes per user per month.
Additional minutes will be billed as SIP Connection minutes.
Calls per Second (CPS)
1 CPS
Free of charge
Each additional CPS*
$15 per month
(*) Each CPS permits 30 simultaneous calls
Supplementary
Call Recording
$0.004 per minutes
3 months of storage included
AI Agents
AI Agents Platform
$0.06 per minute
LLMs
GPT-4o
Input: $2.5 per 1M tokens
Output: $10 per 1M tokens
GPT-4o mini
Input: $0.15 per 1M tokens
Output: $0.60 per 1M tokens
GPT-3.5 turbo
Input: $0.5 per 1M tokens
Output: $1.5 per 1M tokens
LLMs for Document Processing
Embedding Model
$0.02 per 1M tokens