We’re excited to roll out a set of targeted enhancements in Live Hub, designed to enable automation of additional customer support use cases and make your voice bots sound more realistic, with less conversational delay.
🔦 Highlights
✅ Native Real-time AI Agent Assistants
✅ Next-Gen Speech Models for Low-Latency Voice Bots
✅ Revamped Contact Support Form
✅ Live Hub Status Page Now Live
Ready to level up?
Let’s dive in 👇
🧠 Native Real-time AI Agent Assistants – NOW AVAILABLE!
Say goodbye to complex third-party setups! You can now easily build and deploy Realtime Live Agent Assistants entirely natively using the Live Hub AI agent platform and leading LLMs.
What It Does:
Help Live agents resolve queries faster and more accurately.
Provides a streamlined, single-platform solution for building in-the-moment agent assistance.
Enables instant call summarization, leading to faster and more accurate resolutions.
Let’s dive in 👇
🎙️ Next-Gen Speech Models for Low-Latency, More Natural-Sounding Voice Bots
These enhancements are part of our commitment to enabling you to build the next generation of voice bots. Bots that are defined by low latency, higher accuracy, and natural, human-like interactions. These are smoother, low-lag speech-to-speech experiences for lightning-fast, high-accuracy transcription.
🔊 What’s New:
11Labs native support with regional selection for ultra-realistic voice experiences.
Added Deepgram Flux and Google Chirp
New conversational LLMs:
➡️ Gemini-2.5-flash-native-audio
➡️ Amazon Nova Sonic
➡️ GPT real-time
📮 Simplified Support: Contact Form Revamp
A refreshed support flow with smarter categorization and faster routing.
🔗 Getting help and support →
📊 AI Agents Access From The Main Dashboard
You can now access your AI agents directly from the dashboard.
📡 Live Hub Status Page
Track system health, uptime, and incidents 24/7.
🔗 Visit Status Page →
💡 Got an amazing idea?
We’d love to hear from you - your feedback shapes the future of Live Hub.
📧 Submit Feedback
👋 Need further directions?
Click here to schedule a session with your CS team manager.
We appreciate your continued support of Live Hub and look forward to hearing what you build next.
Happy Holidays and Happy Connecting! 🎉✨❄️
The Live Hub Team 🌐
