We’re kicking off 2026 with a Live Hub update focused on stronger privacy controls, smarter call rejection, and expanded AI and speech integrations, giving administrators enhanced oversight across security, compliance, and AI flexibility.
🔦 Highlights
🔐 Enhanced Privacy Controls for Calls & Logs
🗂️ Call Recording & Transcript Retention Policies
🧠 Google Chirp (STT) & Gemini (TTS) Integration
🤖 Amazon Nova Sonic 2 Support for AI Agents
🚫 Fraud Protection via Call Rejection Rules
📞 Decrease in prices of DIDs
🗨️ Dynamic Support Chat Window
Let’s break it down 👇
🔐 Enhanced Privacy Controls for Calls & Logs
Protect sensitive data with new visibility settings across Live Hub and AI agent logs.
What It Does:
Hide phone numbers and caller IDs in call history
Hide call transcripts from Live Hub logs
Hide call transcripts from AI agent logs
This can be done by clicking your profile picture and choosing ‘Settings’ → navigate to the ‘Advanced’ tab → enable the ‘Hide personal data in call records’ option.
→ New records will have personal data censored with asterisks (*).
🔗 Learn more about the enhanced privacy policy
🔗 Learn more about the routing configuration
🗂️ Call Recording & Transcript Retention Policies
Define how long recordings are stored, customized for your compliance needs.
What It Does:
Set retention periods for call recordings (transcripts not yet supported)
Centralized access control under Super Admin
This can be done by clicking your profile picture → ‘Settings’ → ‘Advanced’ → set your desired retention period.
🧠 Google Chirp (STT) & Gemini Integration (TTS)
Live Hub now supports Google Chirp for STT & Gemini for TTS.
Further expansions to come in the next versions.
What It Does:
Improved transcription and voice output accuracy
Additional flexibility in speech engine selection
🤖 Amazon Nova Sonic 2 Support for AI Agents
A new generation of AI performance is now available to integrate with your bots.
What It Does:
Integrate AI agents with Amazon’s Nova Sonic 2
Enhance conversational intelligence with cutting-edge NLP
🚫 Fraud Protection via Call Rejection Rules
Block unwanted or fraudulent calls before they connect.
What It Does:
Add blacklists/whitelists by number or pattern
Apply smart routing rejection policies
🔗 Learn More (step 6)
📞 Phone Number Reduced Pricing Update
We’ve reduced DID pricing and improved transparency around number billing.
What Is It About:
Clearer costs and billing logic when purchasing new numbers
New countries added (Thailand, Argentina, Puerto Rico, and more)!
Lower cost per DID
🗨️ Dynamic Support Chat Window
You can now drag the chat button anywhere on the screen for quick access. Chats open on the right by default. When minimized, the button stays where you placed it.
What It Does:
Live Hub 24/7 AI bot assistance and direct line to your CS manager
💡 Got Feedback?
Let us know how we’re doing. Your input shapes Live Hub’s future.
📧 Submit your feedback
👋 Need help?
Schedule a session with your CS Manager.
Thanks for powering the future of voice with Live Hub. Let’s make 2026 even more connected.
And most importantly, have a Happy New Year!
The Live Hub Team 🌐
