View our full step-by-step instructions with screenshots here: Live Hub Call Limits Configuration Guide.
Here’s a quick recap:
Log in to Live Hub
Go to Live Hub Login and sign in with your administrator credentials.
Open Settings
In the Navigation pane, select Settings.
Read the call limits
Open the Advanced tab and read 'Call limits'.
Ask for a change if you need one
Use the link beside the field to contact AudioCodes support.
Call limits are the account's Call Admission Control settings: how many calls the account may establish per second, and how many may be active at once. Live Hub blocks any call that would exceed them.
The account limit is set by AudioCodes, not by you. SIP and Teams connections can carry their own, lower limits, but the account limit always wins: Live Hub enforces the most restrictive one.
Happy Managing! 📊📞
Warm regards,
The Live Hub Team 🚀