Steps

Go to Avaana (avaana.com.au). Navigate to Provider Log In, then enter your registered email address and password to access your account.
Go to the Practitioners page from the left-hand menu.
Click the practitioner’s name or the green pen icon to access their practitioner profile.
Fill out all required information:
- Enter the practitioner’s AHPRA number and click OK to automatically populate their general information.
  - Ensure you complete the About this practitioner text box.
  - Upload a high-quality image, as this is what claimants see first when selecting a practitioner to book with.
- Click Validate AHPRA to proceed.
Enable WorkCover:
- Select the appropriate Modality Type
- Enter your SIRA number
  ⚠️ It should be marked as VALID or PARTIALLY VALID, which is acceptable. If it shows as INVALID, please check the format of the SIRA number.
- Choose the service delivery type
  ⚠️ We currently accept in-person appointments for physiotherapy only, and in-person or online appointments for psychology. Mobile services are not supported at this time.
Click Save changes in the top-right corner.

Notes

The email address entered in your practitioner profile will be used for booking notifications, communication from Avaana, and personal account access.