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How to Complete Your Practitioner Profile

Follow these steps to complete or update each practitioner profile so WorkCover claimants can get to know you and view your schedule

Written by Avaana Team

Steps

  1. Go to Avaana (avaana.com.au). Navigate to Provider Log In, then enter your registered email address and password to access your account.

  2. Go to the Practitioners page from the left-hand menu.

    Click the practitioner’s name or the green pen icon to access their practitioner profile.

  3. Fill out all required information:

    • Enter the practitioner’s AHPRA number and click OK to automatically populate their general information.

    • Click Validate AHPRA to proceed.

    • Scroll down to complete the remaining practitioner profile information.

  4. Enable WorkCover:

    • Under Services Offered, enable WorkCover.

    • Select the Modality Type.

    • Enter your SIRA number.
      ⚠️ It should be marked as VALID or PARTIALLY VALID, which is acceptable. If it shows as INVALID, please check the format of your SIRA number.

    • Choose the service delivery type.
      ⚠️ We currently accept in-person appointments for physiotherapy only, and in-person or online appointments for psychology. Mobile services are not supported at this time.

  5. Click Save changes in the top-right corner.

  6. Set your availability - Find out how in our Availability Guide: Managing a Practitioner Profile: Availability & Inactivity.
    ​
    Once you've set your availability, you're all set to receive bookings!

Notes

  • The email address entered in your practitioner profile will be used for booking notifications, communications from Avaana, and personal account access.

  • Practitioners without a completed practitioner profile or without WorkCover enabled will not be active for bookings.

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