How Does This Sync Work?

To sync your practitioners’ PracSuite calendars with Avaana, you’ll first need to connect them to a Google Calendar. Once connected, the Google Calendar can then be synced with Avaana.

⚠️ Important: If your business has multiple practitioners, repeat these steps for each practitioner.

Steps

1. Syncing your PracSuite Calendar to Google Calendar

From the user menu in the top-right corner of PracSuite, select Manage Calendar Integrations.
Enable Google Calendar for the relevant business location.
Click Sign in with Google and log in to your Google account.
After signing in, select Select All to allow PracSuite access to the required data.
Choose the calendar you want to sync PracSuite appointments with.
You can also customise what appointment details appear in Google Calendar.
⚠️ We recommend leaving all options unchecked, as only the blocked time is needed.
Click Save at the bottom to apply your changes.
Your PracSuite appointments will now appear in your selected Google Calendar.

2. Set the Google Calendar Sharing Settings

⚠️ Important: To ensure Avaana can access your Google Calendar availability and accurately block out existing appointments, you’ll need to share your calendar with admin@avaana.com.au.

Please follow the instructions below to complete this setup.

Open Google Calendar settings via: https://calendar.google.com/calendar/u/0/r/settings
In the left-hand menu under "Settings for my calendars", select the calendar you are syncing with Avaana.
Click “+ Add people and groups”.
In the email field, enter admin@avaana.com.au.
In the permissions dropdown, select Make changes to events.
Click Send to complete the process.

3. Adding the Google Calendar into Avaana

Open Google Calendar settings here: https://calendar.google.com/calendar/u/0/r/settings
In the left-hand menu under “Settings for my calendars”, select the calendar you want to sync.
Scroll down to “Integrate calendar”. Here you will find the Calendar ID and Public URL, which are required for the Avaana setup.
In a new tab or window, open your Avaana account (avaana.com.au) and go to the Calendar Integrations page in the left-hand menu.
In this page, select Google from the dropdown menu and click Save Changes.
Next, select + Add Google Calendar (refer to the screenshot below for guidance).
A pop-up will appear with the following fields:
- Calendar ID
- URL of calendar
- Practitioner name
Copy and paste the Calendar ID from Google Calendar into the Calendar ID field.
Then copy and paste the Public URL for the calendar into the URL of calendar field.
Select the practitioner’s name from the dropdown menu in the Practitioners name field, then click Update calendar information at the bottom.
Scroll down, and the practitioner’s name will appear under Imported Practitioner Calendars at the bottom.