This article covers how to notify students about pending post-award follow-up work. For how to set up follow-up questions, see Configuring Post-Award Follow-Ups.
AwardSpring does not automatically notify the student of pending follow-up work.
You may choose to include information about follow-up work in the Award template (letter). To customize the Award template, go to Communications > Emails > Templates (to learn more about this feature, see Custom Award Notification Templates).
Open the Default Award Notification template (click the pencil icon in its Actions column), add a sentence that calls attention to follow-up work, and click Save changes. Editing this template changes the award notification for every scholarship that uses it; to change it for one scholarship only, create a custom template as described in that article.
Another option for notifying students of follow-up work is by emailing them directly from the Task Board. Open Tasks in the left navigation, then click the Scholarship Tasks tab. Select the checkbox for the students you want to email. A bar appears at the top of the list with a Select bulk action drop-down. Select Send Email, then click Confirm.
You’ll be brought to the Communications > Emails > Compose screen. The recipient field will be pre-populated with the email addresses of the students you selected.
You will then need to draft and send an email to the recipients explaining that they have follow-up work to do. This message can focus strictly on follow-up work instead of repeating the award notification.
Once the student logs in to complete their follow-up, they open their follow-ups from their dashboard. For what students see, see Where Do Students See Follow-Ups?
The follow-up screen will look slightly different depending on which types of questions were used. Once the student answers all required questions, the Submit Follow-Up button becomes clickable.
