Does Backpack offer phone support?

At Backpack, we prioritize fast, efficient support through channels that allow us to track and resolve your issue accurately.

Before reaching out, we recommend searching our Help Center — it includes extensive articles and step-by-step guides that cover the most common questions and workflows. Most issues can be resolved in just a few clicks, quicker than a phone call.

We do not operate an active inbound phone support line due to the nature of requests we receive. However, help is always just a message away:

If your situation requires a phone conversation, just let us know via chat or email. A Backpack support representative will arrange a callback.