When signing up for a Backpack account, you’ll be asked to enter information about your 529 Plan. If your specific 529 Plan isn’t listed in the dropdown menu, don’t worry.
Are you using a Prepaid plan?
Prepaid plans are different to 529 savings plans and you’re typically responsible for submitting tuition bills and any required documentation directly to the plan administrator. Backpack is not compatible with prepaid plans. You can learn more about prepaid plans here.
Steps to Handle Missing 529 Plans:
Select "Other - I don't see my plan here": In the dropdown list for 529 Plans, if you don’t find your specific plan, simply choose the option labeled "Other - I don't see my plan here."
Complete Your Account Creation: Proceed with creating your account as usual. By selecting the "Other" option, you can still complete your sign-up process without delay.
Updating Your 529 Plan:
Once your account is created, our team will update your 529 Plan information. This ensures that your account is accurately linked to your specific 529 Plan, allowing you to manage your funds and payments effectively.
Need Assistance?
If you encounter any issues or have questions during the sign-up process, feel free to reach out to our support team. We’re here to help and ensure your experience with Backpack is seamless.