Here’s a quick step-by-step guide:
Go to your Baluu customer page and find the customer whose payment you want to locate.
Click on 'View' to open their profile.
Next to the booking, click the three-dot menu and select 'View Purchase.'
In the Payments section, click the three-dot menu again and choose 'View on Stripe.'
You’ll be redirected to the Stripe page where you can see the payment status (e.g. successful or failed).
To find out which payout included this transaction, scroll down to the 'Connections' section.
Next to 'Payout,' click on the blue payout ID.
You will be taken to the payout summary—scroll down to view all the transactions included, including the one you’re looking for.