It is important to have a Terms and Conditions policy in place for all events in order to reduce misunderstandings with customers who may wish to cancel or reschedule. Adding or updating your Terms and Conditions policy is simple.
⚠️ Please note: It is a legal requirement that any bookings can be cancelled or rescheduled within 24 hours of being made. These will always be allowed, regardless of the policy you set.
Follow the steps below to set up your terms and conditions policy:
Go to the Services tab and select Settings, then Terms and Conditions.
Mandatory Acceptance
To require customers to accept your Terms and Conditions during checkout, tick the option “require Terms & Conditions acceptance”
Cancellation Policy
Enable or disable the cancellation policy.
When enabled, customers can cancel their booked sessions with refunds based on your configured tiers.
You can set refund percentages according to how far in advance the cancellation is made.
Reschedule Policy
Control whether customers can reschedule their booked sessions and set the rules for when this is allowed.
When enabled, customers can reschedule their booked sessions up to a specified time before the session.
You can set how far in advance customers must reschedule to remain eligible.
Custom Terms
Add any custom terms that will be displayed to customers during checkout.
You can also add specific Terms & Conditions for private events.
