If a customer faces an error during these attempts, please make sure you have reviewed and updated the Terms & Conditions. Provide customers with the option to reschedule or cancel the event by following the steps below:
1. Go to 'Settings' and click on 'Booking Policies'.
2. Click edit on the booking policy
3. Make sure reschedule and cancellation options are enabled
4. After making changes, remember to click "Save Changes."