While extremely rare, there may be situations where your teacher is delayed or unable to attend the lesson due to unforeseen circumstances. If this happens, we will take care of it and ensure your credit is not affected.
Here’s what to do step by step:
1. Double-Check the Lesson Details
Before taking action, please verify:
The date and time of your lesson (in Thai Time)
That you are using the correct Zoom link provided in your confirmation email
Your internet connection is stable, and Zoom is working properly
Wait for at least 5–10 minutes, as your teacher may be experiencing a short delay.
2. Send a Quick Email Update
If your teacher hasn’t arrived after 10 minutes:
Reply to the confirmation email thread (the one connecting you with your teacher)
Keep both your teacher and lesson@bananathaischool.com in CC
Include a brief message such as:
Subject: Teacher Not Present – [Your Name], [Lesson Time]
Message: I’m currently in the Zoom room, but my teacher hasn’t joined. Please advise.
Our team will respond promptly to assist.
3. What Happens Next
Once we receive your message:
We will reach out to your teacher to clarify the situation.
If the absence was due to an error or emergency, you will not lose the lesson credit.
Our team will help you reschedule the missed session at your convenience.
Please note that 99.99%, our teacher would contact you in advanced if there is a delay or difficulty to join the meeting unless it’s a big technical problem, accident or unfortunate situation.
4. If You Need Help Right Away
You can also email us directly at lesson@bananathaischool.com if you are unsure how to proceed or do not receive a timely reply. You can also contact our dedicated manager who takes care of you via Line or Whatsapp.
Summary
If your teacher doesn’t show up:
Confirm your Zoom link and schedule
Wait 5–10 minutes
Email us using the original confirmation thread and CC lesson@bananathaischool.com
We will investigate and reschedule if necessary
Your learning experience is our priority, and we will ensure no lesson credit is lost in such situations.