Who this is for: All Barti RCM users who need to reach TriZetto directly.
TriZetto contact options
Phone | 800-556-2231 |
Email / online support | Log into the TriZetto portal and submit a request from there |
Login portal | |
Payer list |
Barti RCM vs. TriZetto: who to contact
Situation | Contact | How |
Claims |
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A claim needs to be submitted or resubmitted | Barti RCM | Set claim to Hold |
A claim has been denied | Barti RCM | |
A claim has been rejected and needs correction | TriZetto | Fix directly in the TriZetto portal |
"Invalid Information" rejection — no details provided | TriZetto | 800-556-2231 |
"Insured/Subscriber — Invalid Information" rejection | Neither — fix in Barti | Update member ID in patient profile |
"Provider Not Approved" rejection | TriZetto | 800-556-2231 to enroll provider |
Payments |
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|
ERA (electronic remit) not posted | Barti RCM | |
Paper EOB or check needs to be posted | Barti RCM | Upload to Bill Billings profile |
Patient balance looks incorrect | Barti RCM | |
Technical / account |
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|
SFTP password needs to be reset | TriZetto | Log into TriZetto portal, then update in Barti |
Can't find "Manage SFTP Password" in TriZetto | TriZetto | 800-556-2231 |
Provider enrollment for electronic claims | TriZetto | 800-556-2231 or EDI Enrollment Portal |
Bug or technical issue with Barti software | Barti support | Submit ticket via Help Center |
Billing questions, claim status, or RCM workflow help | Barti RCM |