What are the different ways to monetize?

There are a few ways to monetize and expand your revenue streams through Beam.gg. We help you...

How do I set up monetization?

You can turn on monetization for your community by going to the Beam Dashboard and clicking on "Enable" to set up your Stripe account.

Can editors manage monetization settings?

Only the community owner has access to monetization settings on both the Beam and Stripe Dashboard.

Can I change the subscription price?

Yes, you have full control over your subscription pricing. You can change this anytime from your Beam Dashboard.

Do you have annual subscriptions?

Right now, Beam.gg only offers monthly member subscriptions. Annual subscriptions is a feature we're considering for future updates of the app.

Do subscribed members get automatically charged every month?

Yes, subscribed members will be automatically charged at the end of the subscription period, unless they choose to unsubscribe.

Will subscribed members get a receipt per payment?

Members do not get receipts by default, but you can enable this from the Email Settings of your Stripe Dashboard. Once emails are enabled, members should get a receipt for every successful payment.

What perks will members receive for subscribing?

Members will automatically receive the following benefits upon subscribing:

Community owners also have the option to offer additional perks outside of the ones offered in the platform.

Can unsubscribed members still re-subscribe?

Yes, unsubscribed members can renew their subscription anytime. If a member tries to renew their subscription but they're previous subscription has not ended yet, they will not get charged until the current one ends.

What happens to subscribed members if I disable monetization?

Subscribed members will continue to have access to the exclusive supporter perks until their subscription period ends. Users who are not subscribed will stop seeing the subscribe button (and all related modals and pages) once monetization is disabled.

Can I offer refunds?

Yes, it's completely up to you if you want to offer refunds for your members or not. If you want to refund payment for any reason, you can do so from the Stripe Dashboard. Refunds take 5-10 days to appear on a customer's statement. Collected fees for the original payment won't be returned, but there are no additional fees for the refund.

How do I disable paid member subscriptions?

You can disable paid member subscriptions from the Beam Dashboard.

Is the monetization feature available to all international countries?

Stripe is available for business in 47 countries, and accepts payments from anywhere in the world. Being partnered with Stripe, we unfortunately can only support monetization within these 47 countries.

When will monetization be available in other countries?

Right now, we are unfortunately limited by the number of countries supported by Stripe. We hope to continue expanding our monetization globally, but we're unable to share timelines at the moment.

What fees are being deducted from my account?

The following fees are automatically deducted from your payout:

How do I collect payouts on Stripe?

Payout availability can vary based on the industry and country you’re operating in. The first payout may take longer for a number of reasons, including your country or being in a high-risk industry. In most cases, you won’t receive your first payout until 7–14 days after receiving the first successful payment.

Processing subsequent payouts then happens according to your account’s payout schedule. Your default payout schedule is daily automatic. You can change this in your Payout Settings to weekly automatic, monthly automatic, or manual payouts.

What do I do if the payout failed?

If your bank account can’t receive a payout for any reason, your bank sends the funds back to Stripe. It can take up to 5 additional business days for your bank to return the payout and inform Stripe that it failed.

If this happens, you’re notified via email and in your Stripe Dashboard. When a payout fails, you will be asked to re-enter your bank account details to ensure they are correct. After you re-enter your bank account details, Stripe attempts to perform the payout again at the next scheduled payout interval. You can resume payouts by clicking "Resume Payouts".

If you still haven’t received the payout from Stripe, nor have been notified that it has failed after a suitable amount of time, please contact Stripe directly.

How do I update my Stripe account information?

You can update your account and public business information in the Account Settings of your Stripe Dashboard. You also have the option to update private business information submitted to Stripe.

I forgot what bank information is associated with my account - how do I find that?

You can update your account details or add a new bank account any time in the Payout Settings of your Stripe Dashboard.

Can I customize how the invoice and receipt looks like?

Yes, you can customize how your brand appears by going to your Branding Settings. You also have the option to update your invoice template.

Can I add my own custom email domain?

Yes, you can customize the email domain used when sending messages to customers. Just go to the Email Settings of your Stripe Dashboard to set up your domain.

What currencies are supported?

Beam.gg lets you charge members in USD, GBP, EUR, CAD, and INR. Payouts, on the other hand, can be received in multiple currencies, based on the settlement currency of your bank account.

If your member subscription and payout currency do not match, Stripe will automatically convert this following your default payout currency.

What payment methods are supported?

Beam.gg accepts card payments made through:

Can I add a different payment method?

Unfortunately, you cannot add a new payment method outside of what is set by Beam.gg. You will not be able to manage payment methods from the Stripe Dashboard.

How do I delete my Stripe account?

You can close your Stripe account account by navigating to Settings > Account details in your Stripe Dashboard.

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