Skip to main content
All CollectionsSecurity and Data
Plaid secures our connections
Plaid secures our connections

Information on plaid, its role, security concerns, troubleshooting, delays, categorization and transaction history.

Updated over 3 months ago

Understanding Plaid and its role in Benjamin.

Plaid serves as the backbone for secure financial transactions within the Benjamin platform, ensuring every purchase you make is seamlessly tracked for cashback rewards πŸ’°. As a leading financial technology provider, Plaid enables Benjamin to securely connect with your bank and credit card accounts. This partnership allows for a real-time tracking of your transactions, offering cash back not just on everyday purchases but also on transactions made with Benjamin's partnered merchants.

What sets this collaboration apart is the high level of security πŸ”’. Benjamin never accesses your login credentials or any sensitive personal information. This secure connection is made possible through Plaid, which employs robust security measures to protect your data.

Moreover, Plaid is recognized as a prominent open banking provider, trusted by Benjamin and major financial institutions worldwide 🌎. This integration offers you a comprehensive view of your transaction history, account balances, and other financial details in one convenient place, much like it does for users of other leading fintech apps such as Cash App, Current, and Venmo.

Through Plaid, Benjamin aims to enhance your financial management experience, making it more intuitive and rewarding πŸŽ‰.


Ensuring Your Security with Plaid When Linking Accounts

Linking your financial accounts to Benjamin through Plaid is not just efficient; it's secured with the high-level protection. Plaid employs encryption protocols to guard your financial data during transmission. This security shield includes the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS), some of the most advanced encryption standards in the digital world πŸ›‘οΈ.

Plaid boosts its defense with multifactor authentication (MFA), adding an extra layer of verification to ensure that the transmission of your financial data is as secure as possible πŸ”. This multi-pronged approach to security means that when you link your accounts through Plaid, you're not just making a connection; you're fortifying it against potential threats.

Rest assured, your financial data's journey through Plaid to Benjamin is guarded by the highest standards of security, ensuring your peace of mind and the integrity of your financial information


Troubleshooting issues with Plaid.

If you find yourself at a standstill while trying to link your bank accounts with Benjamin through Plaid, here's a guide to help you glide over those bumps smoothly.

Can't Recall Your Login Details?

It's more common than you think. Should your username or password slip your mind, simply reach out to your bank. They're equipped to help you recover or reset your login information, so you can reconnect with ease.

Plaid does not support your bank or credit card issuer?

If you're attempting to connect with a bank that's not currently supported by Plaid, don't hesitate to inform our customer service team. Your input is invaluable as it helps us to explore new territories and potentially broaden our network.

Typical Troubleshooting Touchpoints

  • Check Your Login Details

  • Use Correct Credentials

  • Bank Technical Issues

  • Internet Connection

  • Region Limitations

Linking your bank accounts should be a breeze, and we're here to ensure just that. With these pointers and our dedicated support team at your service, you'll find your way back to smooth financial tracking with Benjamin in no time.

Did this answer your question?