Understanding KYC verification in Benjamin
KYC, or Know Your Customer, is a key verification step carried out by Plaid, our trusted financial partner, to keep our platform and users safe. This process helps prevent fraud, money laundering, and other harmful activities by verifying your identity.
Why KYC matters
KYC verification is essential for conducting ACH and RTP withdrawals on our platform. It’s not just about meeting regulations—it’s about ensuring a secure and trusted environment for all users. By verifying identities through Plaid, Benjamin helps protect your account and rewards, making sure that everything you earn stays safe and secure.
What you need to know about completing KYC on Benjamin
You'll be prompted to undergo KYC verification typically when reaching a certain threshold of transactions or rewards on Benjamin. Completing KYC is straightforward with Plaid. Once verified, you’ll be able to enjoy a secure experience, confident that your financial activities are protected.
Required information and documents for the KYC process
During the KYC process, you’ll be securely guided through the steps on the Benjamin app. Rest assured, your information is handled with the highest level of care and confidentiality.
Information you need to provide:
Full name, date of birth, and address: Ensure these details match exactly with those on your identification documents to avoid delays.
Documents you’ll need:
You’ll be required to provide one of the following valid, government-issued identification documents:
Passport
Driver’s License
National ID Card
Tips for uploading your documents:
Upload clear, readable photos of your ID. Ensure the document is not expired, and that all text is visible without glare or blur.
For added security, you may also be asked to take a selfie to verify your identity against your submitted documents. Make sure your face is clearly visible in good lighting.
Before you submit:
Double-check that all the information and documents you’ve provided are accurate to avoid any processing delays.
How long does it take?
Plaid will review your information and documents. This verification process typically takes a few days but can sometimes take longer. You will be notified once the review is complete.
Why can’t I verify my identity?
Here are some common reasons why you might have trouble with identity verification and what you can do to fix it.
Common reasons for verification issues
Unclear documents: If your ID photos are blurry, dark, or hard to read, the system won’t be able to verify them. Make sure your documents are clear, well-lit, and all details are easy to see.
Expired or outdated documents: Verification may not work if your ID is expired or if your personal details have changed and don’t match your current information.
Mismatched information: Make sure the information you enter, like your name and address, matches exactly what’s on your ID. Any differences can cause verification to fail.
Technical issues: Sometimes, there might be technical problems with Plaid, our verification partner. System issues can occasionally affect the verification process.
Benjamin uses Plaid, our trusted partner, to handle identity verification. While we aim to ensure a smooth experience, Benjamin does not control the verification process or its outcomes.
If you’re still having trouble, double-check your information and documents, and reach out to our support team for further help.
What to do if You fail to verify your identity
1. Review and resubmit
Check your documents for clarity and accuracy. Make sure they are up-to-date, clear, and fully visible. Once everything looks good, resubmit them for verification.
2. Update your information
If your personal details have changed since you first provided them, update your Benjamin profile to match your current ID before trying again.
3. Contact customer support
If you still can’t verify your identity after your third attempt, please reach out to Benjamin’s customer support for assistance. We’re here to help you navigate this process.
4. Consider an alternative withdrawal method
If you’re unable to complete KYC verification, you can still withdraw your funds using another method, such as a gift card. This way, you can access your money without delay.