Transactions on Benjamin can sometimes take a little longer to appear than expected. This delay is often because of processing times at your bank or challenges within the Plaid system, which serves as the bridge connecting your bank account to our platform.

Banks and Plaid process vast amounts of data daily, and occasionally, there might be hiccups in these systems that slow down the transmission of your transaction data to Benjamin. Rest assured, these delays are usually temporary, and your transactions should reflect on your Benjamin account soon.

At Benjamin, we strive for accuracy in categorizing your transactions to help you manage your finances better. However, sometimes transactions might be miscategorized due to discrepancies in the data received from Plaid or the way your bank codes and tracks different types of transactions. If you spot a transaction that seems out of place, it's crucial to let us know. By contacting Benjamin's customer support, you enable us to investigate and correct any categorization errors, ensuring your financial overview remains clear and precise.

Keeping your transaction history current is key to providing you with a comprehensive view of your finances. If you notice that your transaction history on Benjamin isn't reflecting recent activities, it could be due to delays in data updates from Plaid or your bank. Both entities work to synchronize data securely and accurately, but sometimes, there might be a lag in this process. These delays are often resolved with time, ensuring that your Benjamin account will soon display an up-to-date transaction history.