Message Behaviour & Troubleshooting

When a reply is missing, duplicated, mistimed or just wrong.

By Sam1 author4 articles

Stopping Besty from Responding to "Thank You" and End-of-Conversation MessagesHow to train Besty not to send unnecessary replies when guests say goodbye, thank you, or close out a conversation.
Besty Only Answering One Question When a Guest Asks MultipleWhy Besty sometimes addresses only part of a guest's message and what to do about it.
Besty Mentioning the Wrong Platform (e.g., Airbnb on a Booking.com Reservation)Why Besty sometimes references the wrong OTA in its responses and how to prevent cross-platform messaging errors.
Duplicate, split or missing guest messagesThe same message sent twice, one message arriving as several texts, a message going out for a cancelled reservation, or replies not reaching your inbox. Four causes, four fixes.