AI Messaging & Inbox
How Besty talks to guests, how the unified Inbox works, and what to do when a reply looks wrong.
By Sam1 author12 articles
Autopilot & Draft Mode
When Besty sends on its own, when it drafts for you, and how to switch.
- How do AI Messaging and Autopilot work?Autopilot's confidence rule, how draft mode differs and how to switch to it, listing scope and schedule, message signatures, the web search categories, and what belongs in Messaging Style.
- How does Besty adapt to my communication style?How Besty learns your communication style, tone, and preferences
- If I reply to a guest, will Besty also respond?Will Besty send a duplicate response?
- Controlling When Besty Shares Check-In and Address InformationHow to prevent Besty from sending address or check-in details to guests too early, and how to configure the timing.
The Inbox
Working the unified Inbox day to day.
- How does the unified Inbox work?The Inbox message colour code, the unanswered filter that acts as your daily work queue, the tone controls, and the Automation card for pausing Besty on one reservation.
- Managing Escalation Notifications and the Instant Messaging SettingHow to enable escalation email alerts for your team and understand how the Instant Messaging setting affects notifications.
- Besty Inbox Not Loading or Showing a White ScreenTroubleshooting steps when the Besty inbox appears blank, shows a white screen, or fails to load.
Message Behaviour & Troubleshooting
When a reply is missing, duplicated, mistimed or just wrong.
- Stopping Besty from Responding to "Thank You" and End-of-Conversation MessagesHow to train Besty not to send unnecessary replies when guests say goodbye, thank you, or close out a conversation.
- Besty Only Answering One Question When a Guest Asks MultipleWhy Besty sometimes addresses only part of a guest's message and what to do about it.
- Besty Mentioning the Wrong Platform (e.g., Airbnb on a Booking.com Reservation)Why Besty sometimes references the wrong OTA in its responses and how to prevent cross-platform messaging errors.
- Duplicate, split or missing guest messagesThe same message sent twice, one message arriving as several texts, a message going out for a cancelled reservation, or replies not reaching your inbox. Four causes, four fixes.