This article can help you to support the driver if the driver can't see any data in the Bettermile App. This includes Waypoints, Deliveries, Collections, etc.
First of all, please make sure to check all the following points before contacting your Bettermile Support Team:
The Tour number of the driver is correct (Tour number/ID can also differ from username)
Only one Driver is logged into the Tour
The Driver's device has an active GPS and internet connection
If they are all correct, there can be several other reasons why the driver can't see any data in the Bettermile App and here is how to solve them:
Loading data in the Bettermile App can take up to a few minutes. A WiFi connection is not necessary and the driver can start the tour as usual. The driver will receive the data shortly afterwards
If the driver still can't see any data after waiting for a few minutes and all the previous points were correct, you can ask the driver to restart the device. In most cases, it will resolve the issue
If the device has no active GPS or internet connection, you can refer to this article to resolve the issue
If the issue still persists after trying the above mentioned solutions, you can ask the driver to send us an Instabug from the App. Once we have received the Instabug, we can gather more details and investigate the issue further with our developers.
Support
For any further support you can contact us here:
Email: support@bettermile.com
Accessibility Mo-Fr 7-18 Hrs