There are various reasons why as a driver you may not be able to log in to the Bettermile app, the reasons for this may be different.
One reason is that you have forgotten your password and need to request a new PIN (please remember that you will receive the temporary code on the phone number that is associated with your Bettermile account).
1. Click "REQUEST PIN (SMS)" in the bottom left corner and wait for the new temporary PIN.
2. Once the temporary PIN arrives, you must first insert the temporary PIN and then enter the new PIN. Click "Save" and then try logging in again with the new PIN.
Another reason may be that the account is not yet active. So before contacting Bettermile Support, make sure that:
an account has been created for you
you have used the correct login number
you have used the correct phone number
If you are a temporary driver and having trouble logging in, please contact the depot manager.
You can also view our how-to video on how to properly log into the application:
Support
For any further support you can message us in the app
Accessibility Mo-Fr 7-18 Hrs
Email: support@bettermile.com
Contact Support: +06677 9399001